"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleTracking clients use of WHD
Do the WHD logs contain information on when clients logon / logoff WHD? If so, which log? We are looking for ways to measure use of the website and site visits are one metric.
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How to create a daily ticket report in WHD
We are moving to production use of WHD next week. One item I am looking for help with is how to create a report that can be scheduled on a daily basis. This report would list tickets open for the...
View ArticleCan you change the text in the What's New Widget?
I am looking for instructions on how to change the text inside the What's New widget. Is it possible to change this text, or does that come from a installation file and is updated with each release?
View ArticleCustomized Email Subject Line and Reply-Notes
So, using the info from this old forum post:Help Desk Software Forums by Web Help Desk - Customize E-mail Subject LineI was able to create CustomLabels.properties and change the subject lines to...
View ArticleCustom ticket variables/fields in emails and/or ticket notes?
Is it possible to add custom ticket variables/fields to approval emails and/or ticket notes? For example for a special account type a different team than normal has to create an additional account for...
View ArticleI would like to hide some of our request types from techs that are not made...
There are several request types that we do not use anymore and they are made not visible to clients, how can we make them not visible to techs either? I don't want our techs selecting the incorrect...
View ArticleFormatting FAQ Text
Question 1: Does anyone know if it is possible to embed the [list][/list] functionality so that you could have a list that looked like1. step 12. step 2 a. A-step b. B-step3. step...
View Articlejava.lang.NullPointerException error when creating custom fields
When entering custom fields I often receive java.lang.NullPointerException errors especially if I choose to associate the field with request types. I can ignore the error and continue normally, but any...
View ArticleHow is everyone else doing multi-team tickets like New employees?
We have several internal processes that require multiple teams to take action on a single request/incident. With the inability for client information to be automatically copied to child tickets thru...
View ArticlePowershell rest api update custom field
Hi I am battling to get to grips with the rest api.I am using the below PowerShell script which does not throw any exceptionscan anybody shed some light on my dilemma The full story: { I am using...
View ArticleIs there a way to have an e-mail created and sent to an external address when...
Hi All, I am looking to see if there is a way that WHD can automatically create an e-mail and send when I change the status type. What I am dioing is creating a ticket that passes around different...
View ArticleIs there a way to format a hyperlink pointing at Web Help Desk in such a way...
I'd like to create a hyperlink on my SharePoint site that directs users to web help desk with some context information. Is there a way to format the link so that the request type, and possibly other...
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WHD: Change Management Survey
Friends, we have many many features requests for change management, approvals, approval boards, UI for changes etc. Some smaller some bigger and I'm wondering about priorities, what is blocking you...
View ArticleNow able to find where Web Helpdesk's functionality for TLS for Inbound Mail...
We recently purchased Web Helpdesk (using the latest version, 12.2.0 - Build #12.2.0.9028-HF1-385141 per the most recent patch) to use as a replacement for an old system we had in place. Our email...
View ArticleOnce a reqest type is used in Aproval process it does not show up in next...
HelloI am creating aproval processes for when a programming ticket is opened and one when it is closed. All is going well but on the close one my programming request types do no show up anymore. What...
View ArticleWHD - Auto assign question
Hello we are just setting up WHD for the first time and I have a couple of questions I hope someone can help with. We are going to auto assign emailed calls to our first line help desk. Which is two...
View ArticleI would like a variable type of licensing for WHD.
Some Techs - in the SD need to be online in the system most of the time, others only need to log in now and then. Having full tech licenses on a "named access basis only" costs a lot for these people....
View ArticleAnyone else having problems with the WHD app after updating to iOS 8.1.3?
One of our users that updated their iPhone can no longer use the WHD app. Anyone else have this issue and find a fix? Thank you!
View ArticleSchema/datatype reference for database conversion from Oracle?
Hi all, We have been running Web Help Desk on Oracle for a while now, but with the upgrade to version 12 I need to convert my database to MySQL as it seems Oracle is no longer a supported database. I...
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