Is it possible to remove techs from the Default Tech Permission group?
All of my techs are included in the Default Tech Permissions group, and have greyed-out check boxes next to their names. I'm able to add them to additional groups, but cannot remove them. It appears...
View ArticleWHD - Auto assign question
Hello we are just setting up WHD for the first time and I have a couple of questions I hope someone can help with. We are going to auto assign emailed calls to our first line help desk. Which is two...
View ArticleAssigning tickets to other techs
We are a small team of techs and need the ability to assign tickets to each other. Is that possible so that tech A can open a ticket for tech B? In the admin panel I can't find an option for that.
View ArticleTrying to generate a report that lists all requests that are not Closed,...
Being new to WHD, our President wants to see a report regularly that lists out all of the active Requests that are being worked (Tickets other than Closed, Resolved, or Canceled). We have been messing...
View ArticleHow Can the Youtube video previews be turned off?
Just looking for a way to turn of the feature where if a teacher request certain youtube videos to be unblocked it shows the actual video from the link they put in the ticket. I want to turn that...
View ArticleClik here to view.
How To Customize GUI (Language) WHD
hi, i want to change GUI language with Arabic can any body help me to create CustomLabels_ar.properties file. i read following knowledge base but still not succeed. SolarWinds Knowledge Base :: How To...
View ArticleIs it possible to use in the email Recipient field of a WHD Action Rule?
I have set up a WHD action rule that needs to email certain individuals when the action is triggered.If I hard code an email address into the Recipients field everything works as expected, the message...
View ArticleAutomatically filling in location and department
When we get new users in our network that email the help desk. The location and department come up empty. If this is overlooked, it messes up our department billing. Is there a way that when a new...
View ArticleExcluding specific request types from group ticket list?
Is there a way to exclude certain request types from the main group ticket list? Or if not, how about a filter that instead of showing certain types, tells it to show everything but that certain type?...
View ArticleWHD Updates Address
Hello. We will be placing our WHD in our DMZ and want to protect it from any incoming traffic. We also want to make sure our WHD is getting updates. Is there a website or IP address we need to keep...
View ArticleMultiple Installs and Licensing
Our procurement department is very interested in utilizing WHD as an approval tracking system until we get a solution in place that is actually designed as a PO system. If we install WHD on a new...
View ArticleTracking IT Projects in WHD
I'm new to setting up Web Helpdesk, but is there a way to track long term projects separately from common, daily tickets? I wouldn't want end users to be able to create ticekts set as projects, I'd...
View ArticleAnyone else having problems with the WHD app after updating to iOS 8.1.3?
One of our users that updated their iPhone can no longer use the WHD app. Anyone else have this issue and find a fix? Thank you!
View ArticleHelp to manage clients and other web help desk for other brands
Hello my name isMiguelZambranomy email ismiguel.zambrano@gis-sac.comI hopeI can help,I urgelearnto usethissoftwareI've installedand testedbut onlyhomeIwas trappedin127.0.0.1asthelinkmycorporate mailbut...
View ArticleAyuda en WEB HEL DESK
Good morning:I want tohelp assoftwareWEBHELPDESK, I cannotwork it intomy clientsbecauseI cannotgocorporate email, 127.0.0.1alwaysworkalone; would like to knowhow to get outtomy clients andi...
View ArticleWant to disable time out session for Help Technician in Solarwinds WHD.
Hi Everyone, How do i disable the time out session for Help Desk Technician even i have checked by default its showing 60mint timeout but i want to remain active session and its never time expired for...
View ArticleI would like to hide some of our request types from techs that are not made...
There are several request types that we do not use anymore and they are made not visible to clients, how can we make them not visible to techs either? I don't want our techs selecting the incorrect...
View ArticleRemoval of Trial License - Web Help Desk
Is there anyway to remove the trial license of web help desk and go straight to the light version so that all of the "30 day trial" verbiage disappears from the website? I know I can move the date...
View ArticleWebHelpDesk Warranty Exp date incorrect
HI, I am setting the purchase date on assets, then choosing a 3 year warranty but the Warranty exp date is the same as the purchase date. See below as an example Purchase Date 12/12/2014 Warranty...
View ArticleHow do I copy an existing ticket already in Web Help Desk?
How do I copy an existing ticket already in Web Help Desk? We want to create a ticket, save the ticket and then copy the ticket changing some fields
View Article