We have users who keep placing WHD in the CC filed in emails to a group. This creates new tickets every time one of them replies to all. Is there a way to filter or manage these easily?
I thought of separate incoming email accounts (this doesn't really solve the problem though)
I also thought about filtering the emails or using an action rule, but I can't seem to figure out how to filter by To and CC fields, nor can I find any email-related conditions.
Has anyone thought of a solution? This is not critical, just an annoyance for us techs (for users as well I'm sure.) I just can't seem to get the message across to them on how to use the system.
Thanks in advance everyone,
William