Can you customize the ticket detail tab?
I would like to add the user name to the ticket details page is that possible?
View ArticleCustom plug-in or add-in
Hello, fellow users, Do you guys know if there's a possibility for us to develop our own add-ins or to somehow create extended custom functionalists to tend to our more specific needs?
View ArticleWHD API Create ticket
I would like to know if there is a method to set the RequestType when creating a ticket through the API. Thanks.
View Articlewebhelpdesk in carbon copy
We have users who keep placing WHD in the CC filed in emails to a group. This creates new tickets every time one of them replies to all. Is there a way to filter or manage these easily?I thought of...
View ArticleAssets/Parts
Hi there, We've been longtime Spiceworks users and now are needing something that handles assets/parts/invoicing a bit better so we have a 30day eval of WHD. We are using WHD to service 12 of our...
View ArticleCustom plug-in or add-in
Hello, fellow users, Do you guys know if there's a possibility for us to develop our own add-ins or to somehow create extended custom functionalists to tend to our more specific needs?
View ArticleWorking with users from other domain via trust
Hiwe recently bought a new company and have a full trust between our active directory domains.I couldn't find any where what is the process to have WHD work with users from the other domain so they can...
View ArticleLogoff button for clients
We just recently upgraded to 12.2. One of my users noticed that they do not have the log off icon on their page anymore. We see it as techs, but the clients do not. Is there something wrong with my...
View ArticleFAQ Editor Freezes with console error
When attempting to access and edit a FAQ the screen freezes at loading and the console reports Uncaught TypeError: Cannot read property 'children' of nullnode.js:25CKEDITOR.htmlParser.node.removeI...
View ArticleBring Back the Old FAQ Editor!
I don't know about anyone else, but the FAQ editor in Web Help Desk is terrible! The pages become unresponsive. The FAQs will sometimes not save. Sometimes you can't turn off the Source view. It's...
View ArticleHow WHD may select a particular tech from a group ?
Hi, We plant to create support teams for our customers. In each team one member is eligible during a week to answer to the client's questions and escalate them to the corresponding techs of the team....
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleHow do you change the tech group when assigning an email ticket to yourself?
Our situation is this: When we auto-generate an email ticket (by sending it to a particular address), and add the Assign_to tag, it doesn't assign it to the appropriate tech group. It always defaults...
View ArticleAssets/Parts
Hi there, We've been longtime Spiceworks users and now are needing something that handles assets/parts/invoicing a bit better so we have a 30day eval of WHD. We are using WHD to service 12 of our...
View ArticleDoes anyone use WHD as a CRM interface?
Hello, We are looking to see if there are other financial institutions out there that may use WHD as a basic CRM interface. We currently run WHD and are familiar with it's capabilities, but wanted to...
View ArticleLogoff button for clients
We just recently upgraded to 12.2. One of my users noticed that they do not have the log off icon on their page anymore. We see it as techs, but the clients do not. Is there something wrong with my...
View ArticleHow WHD may select a particular tech from a group ?
Hi, We plant to create support teams for our customers. In each team one member is eligible during a week to answer to the client's questions and escalate them to the corresponding techs of the team....
View ArticleHow to submit a ticket as another user?
I have a teacher at each location who is our go to person for that building. This teacher who has a user account themselves. I would like to be able to give this one teacher, the ability to submit...
View ArticleUnable to delete new messages in WHD
I have attempted to delete messages, yet, when clicking the icon the page refreshes, yet, the message does not delete. If i manually remove from the database the messages disappears, yet, this is not...
View ArticleScheduled tasks?
Is there any way to set up scheduled tasks (rebooting or updating servers, etc) in WHD? I'm still on 12.1 with no possibility to upgrade to 12.2 yet, since the server is still on OSX 10.8 TIA!
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