TicketActions in URLs, request for documentation
I would be able to perform dynamic actions with URLs and variables.For example, opening a ticket assigning the client dynamicallySomething like...
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Bug - Web Help Desk - close widget gif has an incorrect URL
I noticed a bug with the image icon in the messages area of WHD. <img border="0" ismap="" src="/helpdesk/message/close_widget.gif?v=12_2_0_9011"> This shows as a broken image link, yet, on the...
View ArticleWebHelpDesk VMware appliance - Modify /usr/local/webhelpdesk/conf/whd.conf
Hello!I'm unable to locate information on how to modify the whd.conf file.The file permissions are 533 root root and I'm only able to locate information on how to logon as user 'admin', group 'admin'...
View ArticleClient Admin - not for Department or Location - but for only REQUEST TYPE
I have client admins for Departments and for Locations - it works great. Those clients assigned to those departments and locations can open history and see all the tickets for the appropriate...
View ArticleDo we need a new role in WHD? Example: "Reporting Manager"
From time to time I hear about need for a new role in WHD. Typically someone who could manage reports (create, modify, run or schedule), maybe read-only access to Clients and Tickers (search and view...
View ArticleWeb help desk 12 and SCCM 2012
I have setup the SCCM connector to bring data from the sCCM 2012 database. All the attributes import fine except for "installed software". No errors on the import, just no data for "installed...
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Grammatical Error on Submit Survey Pop Up Box
When user fills out a survey they are given the below Pop Up Box. The text should read "Are you ready to submit the survey? You will no longer be able to edit it". I am using WHD Hosted through...
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urgent : i need to create button on WHD page
need to create button on WHD page for link to my web application. i try to edited on index.html but can not save. i must solve this problem finish on this sunday. help me please. Thank you
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Bug - Web Help Desk - close widget gif has an incorrect URL
I noticed a bug with the image icon in the messages area of WHD. <img border="0" ismap="" src="/helpdesk/message/close_widget.gif?v=12_2_0_9011"> This shows as a broken image link, yet, on the...
View ArticleIs there a way to bulk re-send Resolved emails to the target Client?
We don't really want to turn on the Auto-close feature. Is there a way to just tell WebHelpDesk "hey send out another resolved email to everyone that's in "Resolved" state? Without having to go one...
View ArticleHow do I make a group of users able to choose from multiple locations when...
We have multiple users who could possibly be at any of our locations, and any of our rooms. How do I make it, so that when they create a ticket, they are able to select any location/room? It would be a...
View ArticleFAQ Editor Freezes with console error
When attempting to access and edit a FAQ the screen freezes at loading and the console reports Uncaught TypeError: Cannot read property 'children' of nullnode.js:25CKEDITOR.htmlParser.node.removeI...
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Importing Assets Wrestling Match
Produced a database of all of our iPads in a project (11,531). Produced an export that pumps any of these out to the format that WHD into CSV format. Server runs on RHEL. I get: Line 2: Purchase...
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Synchronization LDAP - WHD does not work properly
Dear all, After some clean-up in AD, this name of this department "HR Asia" has been removed from AD. When I do a synchronization, normally this department should not appear in WHD, but on my case...
View ArticleAssign forwarded E-Mail to myself?
Hi there, Sometimes I get E-Mail requests directly to my mailbox and when I want to put them into our helpdesk ticket system I just forward the email to a certain e-mail address which then puts the...
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Sign Up for WHD 12.3 Beta!
I'm super excited to announce we are coming closer to the Beta phase of WHD 12.3! Are you interested to test new Beta? Sign here: Note: This Beta is NOT suitable for production environment and you...
View ArticleWeb help desk 12 and SCCM 2012
I have setup the SCCM connector to bring data from the sCCM 2012 database. All the attributes import fine except for "installed software". No errors on the import, just no data for "installed...
View ArticleWHD Reporting Slowness
It seems like if I write my report wrong and run it, that it takes the entire system down. As well as when it's generating the report, it's causing other users slowness. While I know I can move other...
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Right click menu (spellcheck etc) lost
When I right-click in SolarWinds (using Chrome) such as in the Subject box, I get a strange menu. I'm looking to right-click to spellcheck (you can see the red underline). Shouldn't it bring up the...
View ArticleWHAT COOL THINGS HAVE YOU DONE TO YOUR WHD?
I'd be interested to know what others have done and would like to share a few of my own Here's one of mine... I created a "Web Site Tool" which launches a browser to the host name of the asset....
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