We recently purchased Web Helpdesk (using the latest version, 12.2.0 - Build #12.2.0.9028-HF1-385141 per the most recent patch) to use as a replacement for an old system we had in place. Our email system is via Office 365 where TLS is required for authentication into their systems. While setting WHD up I am unable to find where the Inbound Mail Account settings for authentication via TLS which I which is used in the Outgoing Mail Accounts area. Without that I have no chance of being able to use this software.
Is there some sort of setting elsewhere in the program that I need to enable/change or that I'm missing to have this functionality? Thank you!
Message was edited by: Kenneth Murray