Start tasks via email or portal, with attachments?
Hi.We have a process where a form is filled in, and sent to the help desk, either via email or the portal.We then have a set of tasks which need to be completed in order by different people/techs. I...
View ArticleDirect database administration?
Is there a way to directly query the database? We have a long list of errant locations to remove and another long list of departments to add. I'd like to script these if possible. I tried pointing...
View ArticleTicket open times
Has anyone noticed that the time that the page is opened is the time that is on the ticket as open? I think it should be when a user clicks on submit and not when the page is opened. Here is what we...
View ArticleNOT able to find where Web Helpdesk's functionality for TLS for Inbound Mail...
We recently purchased Web Helpdesk (using the latest version, 12.2.0 - Build #12.2.0.9028-HF1-385141 per the most recent patch) to use as a replacement for an old system we had in place. Our email...
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Right click menu (spellcheck etc) lost
When I right-click in SolarWinds (using Chrome) such as in the Subject box, I get a strange menu. I'm looking to right-click to spellcheck (you can see the red underline). Shouldn't it bring up the...
View ArticleHow do you delete/change the default administrator?
Our Lead Admin left our office recently and we need to replace her with another admin. However, when we go to delete the account, it says "Default Administrator cannot be deleted." We have removed...
View ArticleDoes anyone use WHD as a CRM interface?
Hello, We are looking to see if there are other financial institutions out there that may use WHD as a basic CRM interface. We currently run WHD and are familiar with it's capabilities, but wanted to...
View ArticleWHD Task function
I'm trying to set up a WHD ticket task sequence that will start the business process for creating staff accounts ( eg setting up access accounts, passes, application access, etc). WHD's Task feature...
View ArticleNOT able to find where Web Helpdesk's functionality for TLS for Inbound Mail...
We recently purchased Web Helpdesk (using the latest version, 12.2.0 - Build #12.2.0.9028-HF1-385141 per the most recent patch) to use as a replacement for an old system we had in place. Our email...
View ArticleLocation Approvers Affecting All Locations
I have a request type that I've attached to an Approval Process for one location (we'll call it Detroit). I created the Approver Role Name with that location in mind as "Access request - Detroit" so I...
View ArticleReporting Tools
Does anyone know if there are any reporting plug-ins that can be used in WHD? I am looking for something simple to use for senior management. 3rd party tools are not off the table either.
View ArticleMore than one match found for user "" in account 1 - WHD 12.2
Hi all, A specific user, since January, has been unable to raise tickets to us, he happens to be a department approver as well as a regular user. It's possible that his AD account was renamed at some...
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Right click menu (spellcheck etc) lost
When I right-click in SolarWinds (using Chrome) such as in the Subject box, I get a strange menu. I'm looking to right-click to spellcheck (you can see the red underline). Shouldn't it bring up the...
View ArticleHow do you delete/change the default administrator?
Our Lead Admin left our office recently and we need to replace her with another admin. However, when we go to delete the account, it says "Default Administrator cannot be deleted." We have removed...
View ArticleHow to change Font and Style of the FAQs in WHD
Hi Everyone, Is there any option to change the font size and the style of the FAQs that are displayed on the HD portal. I have checked, but I dint find anything as such.Please advice Thanks &...
View ArticleLocation Approvers Affecting All Locations
I have a request type that I've attached to an Approval Process for one location (we'll call it Detroit). I created the Approver Role Name with that location in mind as "Access request - Detroit" so I...
View ArticleMerging Tickets Bug?
Several times a user will create a ticket, then later on create another ticket about the same issue. I have checked botch tickets, then merged them, but although they merge the data into the one...
View ArticleMake 'technician' a required field?
Hi, I've recently inherited our Help Desk and in the process I've been exploring WHDs capabilites. One rather annoying thing I've noticed is that our techs have the ability to close a ticket without...
View ArticleHas anyone turned off the subject
I am thinking about turning off the subject field from all of our tickets, does any one have a reason not to? they seem to be duplicate and I cant see anywhere it is used or adds value?
View ArticleRegEx to cut out signature in ticket.
Hi.WHD convert HTML emails to text when logging calls, so (image sig1.png) a nice HTML signature turns into a huge mess.. (Image sig2.png) Can anyone assist me with writing an E-Mail Content...
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