Create Client with custom fields via API call in WHD?
I need to create Client in WHD with custom fields and also want to get the custom fields read back via API call. Has any one done this. Please can you share it. Thank youJayesh
View ArticleHow to add a script to the WHD login page for a hosted chat service
We are using a hosted service to provide a chat room for our users needed assistance from our IT Help Desk. The hosted service provides a script to add to the web page (see below). The instructions...
View ArticleAny chance to update Web Help Desk Mobile application? Its been 7 months...
As a the Google Admin & Helpdesk specialist it would be nice to have a more streamline way to keep track of tickets while on the move. The current version of the mobile app is poor & is in dire...
View ArticleTech Notes in Custom Email
The main thing I am trying to accomplish is a ticket that is sent out to our IT department and the client who opened the ticket upon ticket closure. For some reason, I cannot get the closed template to...
View ArticleEdit the default Basic Search fields?
Hi all Does anyone know is there any way to change which fields appear in the Basic Search? For instance in the asset search either Asset Type or Asset Status seem like really obvious, useful additions...
View ArticleWHD has lost connection to the database
Over the weekend something happened to our Web Help Desk application. It wont connect from the client machines and from the server when the application is launched it brings up a page to select the WHD...
View ArticleAction Rule ran mulitple times
With the new version (12.3) we can now run action rules to generate tickets and pass custom fields over to these new tickets. I have since created a New Employee process that will generate specific...
View ArticleYou cannot use this feature with an LDAP account
Dear all, I am a starter on WHD and I would like to know why I got this error message, when I use "Forget Password" : "You cannot use this feature with an LDAP account" Our WHD are synchronized with AD...
View ArticleMore than one match found for user "" in account 1 - WHD 12.2
Hi all, A specific user, since January, has been unable to raise tickets to us, he happens to be a department approver as well as a regular user. It's possible that his AD account was renamed at some...
View ArticleWHD 12.3 RC1 problem
Hi, I can't confirm that this is a bug in 12.3 RC1 but it only occurred since that update. Whenever a tech updates a note on a ticket and then clicks 'Send and email' the following error occurs :-...
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WHD : Error Message - "Unable to establish connection within 30 secondes"
Hello everybody, The web help desk is running fine, but randomly, I got this error message from WHD : Could you help me on this case please ? Do you have any idea in order to avoid this error...
View ArticleIncoming ticket requests - convert to plain text
Hello, We're running 11.2.0 of the WHD. The organization just implemented a standard signature which contains images. Now, every time a ticket is opened, replied to, updated, etc. the images are shown...
View ArticleBest Practices for DB Maintenance
It has been 3 months since we went to production with Web Help Desk. Crossed the 6,000 ticket threshold as well. Which got me thinking, how to check to make sure our SQL Server DB is sized correctly....
View ArticleERROR UPLOADING ATTACHMENT WITH API
I'm trying to use the API to upload a ticket attachment. Using the workaround doc found in another discussion about a different error trying to do the same. Using postman. I've been able to...
View ArticleRetrieving deleted tickets
Is there any way to retrieve a ticket that was accidentally deleted in WHD?
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleCustom Required Attachment Field
We are trying to create a custom form to be used as a Project Ticket. The ticket custom fields on has 9 custom text types to choose from and an attachment is not one of them. We do know that the...
View ArticleTicket layout. HTML Emails to the helpdesk turns into pages.
Hi.Can something be done about the HTML to TXT conversion for the WHD? It’s awful, and probably one of the last Helpdesk software’s out there that doesn’t allow HTML(ish) content of tickets.Look at...
View ArticleHelp with setting up of CABs
Good morning all, I am having a brain **** at the moment and was hoping someone could supply some information to assist me: I have set up some Change Advisory Boards in the system and all seems to be...
View ArticleAnnouncing General Availability of Web Help Desk 12.3
It’s exciting to share with you, that we reached GA milestone for Web Help Desk (WHD) 12.3! Focus of this release was ability to link service requests into parent/child relationship and thus address...
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