Hi all,
A specific user, since January, has been unable to raise tickets to us, he happens to be a department approver as well as a regular user.
It's possible that his AD account was renamed at some point but the AD LDAP connection is active so should update accordingly.
Anyway when he tries to raise a ticket he receives the error "more than one match found for user "kevans" in account 1"
When searching for clients we cannot find any other accounts in WHD with same / similar names and there is also no similar/same names in AD.
Can anyone help me in troubleshooting this please?