It’s exciting to share with you, that we reached GA milestone for Web Help Desk (WHD) 12.3! Focus of this release was ability to link service requests into parent/child relationship and thus address various use-cases like
- Model repetitive business processes, such as on-boarding new employees or scheduling maintenance tasks
- Track your IT projects
- Group service request tickets together for troubleshooting or create ad-hoc child tickets to fulfil requests
Additionally it helps to address various feature requests, namely
- Multiple Tasks On One Ticket - by providing ability to track tasks as separate child tickets
- FEATURE REQUEST - Link any tickets - directly linking any service requests
- Multiple Technicians Assigned to One Ticket - by providing ability to have technicians assigned to individual child ticket representing tasks they are responsible for
- Link Client and Primary Ticket Information In Cascaded Tickets - linking any service requests and passing information selectively from parent to children by inheriting value in Task element definition
- Checklist within ticket - by providing ability to track tasks as separate child tickets
- Link Tickets generated by Tasks and action rules - by ticking the "Link to Parent" checkbox in Task element
- Ability to link tickets - directly linking any service requests
If you want to learn more about this release check out this post: Web Help Desk 12.3 Release Candidate now available!
Now go and download web help desk from your customer portal or webhelpdesk.com.