WHD and incoming e-mails

I need to send WHD e-mails from our alert system and auto create tickets. Looking for more information on setting the mailbox up and the ticket template to use. We use Exchange and Distribution Lists for our alerts.

Example:

Mail goes to Alertoncloud@mycompany.com which is setup in WHD then generates a ticket and assigns it to a specific queue and or tech group.

We have 30 + of these DL's (Distribution Lists) for each specific component.

Thoughts ideas ??

thanks

Mike