MS SQL DB migration
I would like to know if there is any offical documentation on how to or if anyone has had any expience migrating MSSQL to a new box? I know in the latest update to "what were working on" Possible...
View ArticleWHD v.12 and mobile app
Is it safe to assume the mobile app does not work under v.12? I couldn't find any documentation, but it no longer works after upgrading...
View ArticleAdmin account locked and deactiavted
Just upgraded to webhelpdesk 12. The administrator account has locked and been deactiavted as the password was changed and I was not advised.I put in a tech support request but have been advised the...
View ArticleUpdate on Lansweeper 5
We just started using Web Help Desk and are looking to get Lansweeper 5 connected. Does the new update (11.2.1) fix the Lansweeper 5 issue? If not, is there any ETA? I have a work around now but...
View ArticleAsset Search page
Is there any way to change the way the search fields are layed out in the asset tab? I would like to have one of our custom fields replace one of the default fields.
View ArticleIssue adding notes to tickets using the REST API
I was using web help desk 11 and leveraging the REST API pretty heavily for some automation I have. I recently updated to Web Help Desk 12 and the automation is failing completely. Using the same JSON,...
View ArticleOrion and Help Desk Ticket Closing
I have setup the Help Desk (v 12.0) to merge with NPM (v 10.5). When I have a specific node go down, Help Desk creates a ticket based on the downed status of that node. During testing, I can...
View ArticleWHD Login page
need to change the Field E-mail to read AD Login. Where can I change this?
View ArticleWeb help desk 12 and SCCM 2012
I have setup the SCCM connector to bring data from the sCCM 2012 database. All the attributes import fine except for "installed software". No errors on the import, just no data for "installed...
View ArticleWebHelpDesk SSO using ADFS 2.0 & SAML 2.0
I am attempting to get SSO working for WebHelpDesk using ADFS 2.0 and I am unable to get the authentication to work properly. Information about our setup:WebHelpDesk 12.0.0 Hotfix 1WebHelpDesk Server...
View ArticleIncoming email accounts/aliases
We are looking to use WHD to process emails from multiple inbound email aliases (versus accounts) and assign those differnent types (which assign to different tech groups, locations, etc). For...
View ArticleWHD and incoming e-mails
I need to send WHD e-mails from our alert system and auto create tickets. Looking for more information on setting the mailbox up and the ticket template to use. We use Exchange and Distribution Lists...
View ArticleResolved tickets
Once a ticket in WHD is marked resolved... how long does it remain in the my tickets view? Shouldn't this drop out when a ticket is resolved?
View ArticleUpdate on Lansweeper 5
We just started using Web Help Desk and are looking to get Lansweeper 5 connected. Does the new update (11.2.1) fix the Lansweeper 5 issue? If not, is there any ETA? I have a work around now but...
View ArticleLocal admin account?
I've got 5 licenses so far as we test and build out our system, and 4 techs are currently using it, all LDAP authenticated. I set up the LDAP under Setup -> Clients -> LDAP Connections, and then...
View ArticleIf approval proces is positive - way to close ticket
Hi, Is there any way that we can auto-close a ticket when a specific linked approval process is positive?When negative, can we link another action? Thanks, D. Boydens
View ArticleAdmin account locked and deactiavted
Just upgraded to webhelpdesk 12. The administrator account has locked and been deactiavted as the password was changed and I was not advised.I put in a tech support request but have been advised the...
View ArticleHow are you handling multiple assignment tickets?
We are in the process of migrating to WHD from another solution. One of the features I will miss is the ability to have 1 ticket but multiple assignments. An example would be a new employee that gets...
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