Migrate embedded database to MS SQL Server
Is it possible to migrate the embedded database to Microsoft SQL Server? We are on WHD 11 with Frontbase and are currently planning the upgrade to 12. This will migrate the embedded database to...
View ArticleDouble 'Tab' needed to jump fields in some areas
I've noticed that in some cases, but not all, to go to the next field I'm having to tap the TAB key twice. I prefer not, but it if was at least twice in EVERY case I could live with that, but it seems...
View ArticleQuestion on Lastest 12.0 and 12.0.1 releases
Are there any major database schema changes or database restructuring in this new version? We do a lot of reporting against the database and want to make sure our custom reports we have (using SSRS...
View ArticleUpdate on Lansweeper 5
We just started using Web Help Desk and are looking to get Lansweeper 5 connected. Does the new update (11.2.1) fix the Lansweeper 5 issue? If not, is there any ETA? I have a work around now but...
View ArticleAPI call taking a long time to create a ticket.
I'm using Perl's LWP to create tickets in WHD. Most of the time, the call takes > 2.5 minutes to receive a response, even though the request is received right away. The json I'm passing in is...
View ArticleMaking WHD work nicely with two other ticketing systems?
Is there a method of defining an email as another ticketing system, so that when email is received from one address WHD would include a given ticket id in a different format on the subject line? We...
View ArticleGenerate Tickets via email from an Action Rule
I'm trying to setup a process that will use an Action Rule to generate an email(s) to a specific account that WHD is monitoring to generate new tickets. I've connected the email account and it...
View ArticleSetting up Dameware remote desktop in Webhelpdesk
Hello all, I'm trying to setup the Dameware Remote Desktop capability in Webhelpdesk listed in the Solarwinds KB SolarWinds Knowledge Base :: Integrating DameWare and Web Help Desk. I followed the...
View ArticleBulk upload assets
Is there any way to upload a spreadsheet of assets into webhelpdesk? We currently sync our SCCM environment and that works great for computers. However, we would like to track smartphones, RSA...
View ArticleUpdate on Lansweeper 5
We just started using Web Help Desk and are looking to get Lansweeper 5 connected. Does the new update (11.2.1) fix the Lansweeper 5 issue? If not, is there any ETA? I have a work around now but...
View Articleemail update command in tech view mailto link errors
If I use the subject line given to update a ticket by the plaintext email that is received by a tech, e.g.,Ticket:125408 Action:TechUpdate Hidden:NO Status:EmailClient:YES Reassign: MinutesWorked: (the...
View ArticleWeb help desk 12 and SCCM 2012
I have setup the SCCM connector to bring data from the sCCM 2012 database. All the attributes import fine except for "installed software". No errors on the import, just no data for "installed...
View ArticleMigrating from Windows 2008r2 to VMware appliance
We are currently running 11.2.0 - Build #11.2.0.5 on Windows 2008 r2 using a SQL backend on a separate server. We're looking to migrate to the VMware (CentOS) virtual appliance. We've installed the...
View ArticleError Trying to Sync Assets with SCCM
I'm having some trouble getting assets to sync with SCCM 2007. I have a connection set up, however whenever I try to sync assets I get the following error: Encountered error(s) during synchronization:...
View ArticleAdmin account locked and deactiavted
Just upgraded to webhelpdesk 12. The administrator account has locked and been deactiavted as the password was changed and I was not advised.I put in a tech support request but have been advised the...
View ArticleWebHelpDesk SSO using ADFS 2.0 & SAML 2.0
I am attempting to get SSO working for WebHelpDesk using ADFS 2.0 and I am unable to get the authentication to work properly. Information about our setup:WebHelpDesk 12.0.0 Hotfix 1WebHelpDesk Server...
View ArticleGenerate Tickets via email from an Action Rule
I'm trying to setup a process that will use an Action Rule to generate an email(s) to a specific account that WHD is monitoring to generate new tickets. I've connected the email account and it...
View ArticleWelcome to the Web Help Desk space on thwack!
tWelcome to the Web Help Desk space on thwack! If this is your first time here, you’ll find a wealth of information available to you on Web Help Desk as well as other SolarWinds products. thwack is...
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Mac OS X 10.7 Server LDAP Setup
I'm trying to get an installation of WHD 12.0.1 setup. Everything goes well until I try to configure my LDAP connections. I've followed the excellent old forum post from tneale...
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