Migrate DB from OS X 10.6 > vsphere centos
We're trying to migrate our data from a OS X 10.6 Server to a Vsphere Centos environment. We upgraded the OS X environment to version 12 and stepped through the conversion to postgreSQL. We've been...
View ArticleQuestion on Lastest 12.0 and 12.0.1 releases
Are there any major database schema changes or database restructuring in this new version? We do a lot of reporting against the database and want to make sure our custom reports we have (using SSRS...
View ArticleDouble 'Tab' needed to jump fields in some areas
I've noticed that in some cases, but not all, to go to the next field I'm having to tap the TAB key twice. I prefer not, but it if was at least twice in EVERY case I could live with that, but it seems...
View ArticleMaking WHD work nicely with two other ticketing systems?
Is there a method of defining an email as another ticketing system, so that when email is received from one address WHD would include a given ticket id in a different format on the subject line? We...
View ArticleGenerate Tickets via email from an Action Rule
I'm trying to setup a process that will use an Action Rule to generate an email(s) to a specific account that WHD is monitoring to generate new tickets. I've connected the email account and it...
View ArticleSetting up Dameware remote desktop in Webhelpdesk
Hello all, I'm trying to setup the Dameware Remote Desktop capability in Webhelpdesk listed in the Solarwinds KB SolarWinds Knowledge Base :: Integrating DameWare and Web Help Desk. I followed the...
View ArticleIf approval proces is positive - way to close ticket
Hi, Is there any way that we can auto-close a ticket when a specific linked approval process is positive?When negative, can we link another action? Thanks, D. Boydens
View ArticleAllow client to close ticket
I find this thread on the old site : http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=1545&page=1#Item_0I can see where you can allow the client to do this by changing the label. My...
View ArticleMaking WHD work nicely with two other ticketing systems?
Is there a method of defining an email as another ticketing system, so that when email is received from one address WHD would include a given ticket id in a different format on the subject line? We...
View ArticleGenerate Tickets via email from an Action Rule
I'm trying to setup a process that will use an Action Rule to generate an email(s) to a specific account that WHD is monitoring to generate new tickets. I've connected the email account and it...
View ArticleUpdate on Lansweeper 5
We just started using Web Help Desk and are looking to get Lansweeper 5 connected. Does the new update (11.2.1) fix the Lansweeper 5 issue? If not, is there any ETA? I have a work around now but...
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Helpdesk Error
Has anyone come across this error when trying to submit a ticket to the help desk?
View ArticleAdmin account locked and deactiavted
Just upgraded to webhelpdesk 12. The administrator account has locked and been deactiavted as the password was changed and I was not advised.I put in a tech support request but have been advised the...
View ArticleResolved tickets
Once a ticket in WHD is marked resolved... how long does it remain in the my tickets view? Shouldn't this drop out when a ticket is resolved?
View ArticleRename a label?
Is there a way to change the word “Problem” within the tickets for “Ticket Type”. There are currently three choices – Service request, Incident, and Problem. There is also a side menu attached to...
View ArticleFeature Request
I would like to be able to have billing rates as a report category Also, the download link for the latest version using Linux Rpm does not seem to work.
View ArticleJSON API Limitations?
Hi All, I'm currently integrating web help desk in one of our GWT application using the json api. But it seems that some key features are missing (IMHO). So, I just want to check if it's possible to do...
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WMI
Has anyone that has installed V12 had any success with asset discovery through WMI? I've tried it but only get the following: I'm sure its probably a config issue on my side.
View ArticleExporting tickets into new database instance
I am a hosted client of Web Help Desk, and I need to import some of the tickets from our old site to our new one. However, when I try to do this the exported file does not come in the same format as...
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