Web help desk 12 and SCCM 2012
I have setup the SCCM connector to bring data from the sCCM 2012 database. All the attributes import fine except for "installed software". No errors on the import, just no data for "installed...
View ArticleIssue adding notes to tickets using the REST API
I was using web help desk 11 and leveraging the REST API pretty heavily for some automation I have. I recently updated to Web Help Desk 12 and the automation is failing completely. Using the same JSON,...
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Error occurred after upgrading to 12.0.1
Hi -- I work for a small school and we had hired a consultant to help us install webhelpdesk in the past. The consultant installed webhelpdesk in a CentOS server and we can't contact he consultant...
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Mac OS X 10.7 Server LDAP Setup
I'm trying to get an installation of WHD 12.0.1 setup. Everything goes well until I try to configure my LDAP connections. I've followed the excellent old forum post from tneale...
View ArticleAction rules to apply on a timely base, not ticket base
Hi all, I am new to WebHelpDesk and I'm wondering whether it's possible to have an action rule made upon a timely basis.I.e. I'd like to have an action rule that sends out an e-mail message when a...
View ArticleCustom Ticket View
The layout and information for a Tech Ticket is bloated and a design mess. Is there a way to customize this view or edit the layouts? If not, this should be seriously considered. Thank you!
View ArticleIssue adding notes to tickets using the REST API
I was using web help desk 11 and leveraging the REST API pretty heavily for some automation I have. I recently updated to Web Help Desk 12 and the automation is failing completely. Using the same JSON,...
View ArticleClik here to view.
Error occurred after upgrading to 12.0.1
Hi -- I work for a small school and we had hired a consultant to help us install webhelpdesk in the past. The consultant installed webhelpdesk in a CentOS server and we can't contact he consultant...
View ArticleClik here to view.
Priority Types & Alerts not generating e-mails
No receiving alerts and I am not sure why.. I thought I had selected everything needed to generate the alerts. Am I missing something?
View ArticleClient Page Edit ability
There are a few things I am trying to do. 1. I'm trying to rename "Help Request." If this is hard coded, that is silly. 2. I do not want to display "Request detail" and "Priority" on the front page. I...
View ArticleIs there a way to access FrontBase db if the normal whd username/password...
Our instance of WHD is down hard, server rebooted itself and am being asked to reconnect to database. Prompted with drop down for Vendor (DB type - we used FrontBase embedded), host, username &...
View ArticleChanging default fields
I am pretty sure I know the answer to this, but I said I would ask......we would like to change the asset interface to read Service Tag No instead of Serial Number. I know we can do a custom database...
View ArticleHow-to: send a notification to the client when a ticket is "pending"
Hi all, Does anyone know if and then how it's possible to send a notification to the client of a ticket after x days after the ticket status has been set to "Pending"?I.E. if the Tech requested more...
View ArticleMigrate DB from OS X 10.6 > vsphere centos
We're trying to migrate our data from a OS X 10.6 Server to a Vsphere Centos environment. We upgraded the OS X environment to version 12 and stepped through the conversion to postgreSQL. We've been...
View ArticleUpdate on Lansweeper 5
We just started using Web Help Desk and are looking to get Lansweeper 5 connected. Does the new update (11.2.1) fix the Lansweeper 5 issue? If not, is there any ETA? I have a work around now but...
View ArticleSetting up Dameware remote desktop in Webhelpdesk
Hello all, I'm trying to setup the Dameware Remote Desktop capability in Webhelpdesk listed in the Solarwinds KB SolarWinds Knowledge Base :: Integrating DameWare and Web Help Desk. I followed the...
View ArticleNew Web Help Desk (WHD) Library & Support Page!
We've created a new Web Help Desk (WHD) support page. This serves as a one-stop shop for all your WHD documentation, how-to's, troubleshooting, and more. You can add the page to your "links" or...
View ArticleMigrate embedded database to MS SQL Server
Is it possible to migrate the embedded database to Microsoft SQL Server? We are on WHD 11 with Frontbase and are currently planning the upgrade to 12. This will migrate the embedded database to...
View ArticleWebHelpDesk SSO using ADFS 2.0 & SAML 2.0
I am attempting to get SSO working for WebHelpDesk using ADFS 2.0 and I am unable to get the authentication to work properly. Information about our setup:WebHelpDesk 12.0.0 Hotfix 1WebHelpDesk Server...
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Priority Types & Alerts not generating e-mails
No receiving alerts and I am not sure why.. I thought I had selected everything needed to generate the alerts. Am I missing something?
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