There are a few things I am trying to do.
1. I'm trying to rename "Help Request." If this is hard coded, that is silly.
2. I do not want to display "Request detail" and "Priority" on the front page. I have turned this off in other places, however does not seem to work on this page.
3. I would really like to add request types or pop ups(should be drop-downs, correct terminology would be nice.) that have sub categories inside a ticket custom fields.
Any information about this is greatly appreciated. Searching for this found me with not so much.