Exporting a Survey
Hey has anyone been able to export out a Survey in another form like PDF? On my reports, I can kick those out into PDF formats. The only download option that appers is Download TSV which puts it as a...
View ArticleWeb help desk 12 and SCCM 2012
I have setup the SCCM connector to bring data from the sCCM 2012 database. All the attributes import fine except for "installed software". No errors on the import, just no data for "installed...
View ArticleEmail Ticket Variables
Is there any way to pass information such as the Owner of a ticket and priority in the subject or body of an email? Thanks, Ross
View ArticleWelcome to the Web Help Desk space on thwack!
tWelcome to the Web Help Desk space on thwack! If this is your first time here, you’ll find a wealth of information available to you on Web Help Desk as well as other SolarWinds products. thwack is...
View ArticleReport on number of emails
Hi, I would like to create a report on the number of emails send to certain incoming email address. How can I go about this? ThanksSarah
View ArticleMessages
In WHD, is there a way for all techs and clients to respond to a message that has been sent to them?
View ArticleWHD vs. TrackIT
Does anyone have any good information to share of why we would want to replace our TrackIT with WHD? My only positive is that WHD is integrated with SolarWinds, keeping out network and support teams in...
View ArticleUse REST API to search tickets by client username
We'd like to display a list of tickets in our portal to logged in users. It seems the easiest way to do this would be the using the REST api and finding tickets by client username. I've tried...
View ArticleOn Call Notifications
Is anyone using WHD for on call notifications? I know theres a lot of theories on how it could be done but I'm wondering if anyone is actually doing it. I have to come up with a solution for this and...
View ArticleSmart ticket requests
I'm researching WHD and I have a question for the group. If, let's say a router goes down, I know an alert can generate a WHD ticket. Let's say the router comes back up ~10 minutes later. Will...
View ArticleAction Rules to trigger Tasks
I am trying to set up Action Rules to trigger tasks for new employee setups. How can I get the user name into the task from an updated work order that triggers the task? The task will create several...
View ArticleReport on number of emails
Hi, I would like to create a report on the number of emails send to certain incoming email address. How can I go about this? ThanksSarah
View ArticleUsing a scanner for asset inventory
Hello; I'm looking for any feedback on what equipment and processes are being used to scan assets into inventory. What apps are you using (iOS, Android, other)? What process do you use to get the...
View ArticleCustom Asset Field WebHD v12 & Asset History
Hi, We are running Web HD v12. I have created a custom asset field (called "private") that is viewable only by technicians. Currently, this field "private" is tracked in the Asset History whenever a...
View ArticleAPI call taking a long time to create a ticket.
I'm using Perl's LWP to create tickets in WHD. Most of the time, the call takes > 2.5 minutes to receive a response, even though the request is received right away. The json I'm passing in is...
View ArticleTest Environment??
What is everyone using as a Test Environment currently?We were told by Customer service to use an eval license in a separate instance, but that only affords us one user and no real way to test all of...
View Articleemail update command in tech view mailto link errors
If I use the subject line given to update a ticket by the plaintext email that is received by a tech, e.g.,Ticket:125408 Action:TechUpdate Hidden:NO Status:EmailClient:YES Reassign: MinutesWorked: (the...
View ArticleMigrate DB from OS X 10.6 > vsphere centos
We're trying to migrate our data from a OS X 10.6 Server to a Vsphere Centos environment. We upgraded the OS X environment to version 12 and stepped through the conversion to postgreSQL. We've been...
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