Hey all - firstly, thank you in advanced for helping me out if you can.. I've spent hours trying to figure this out and I am ready to pull my hair out. I'm new to the forum, so please do not give me grief for posting about this when there might be a discussion out there that could help me.. I've searched, but I am unable to find the exact outcome for what I need.
I am a tech in a school district that uses Web Help Desk as our ticketing system. I am trying to figure out the right way for email notifications for our tech staff per location, rather than request type. Each techie at the different locations work on all request types, so it does not make sense to notify per request type.
We have 6 techs in WHD.
Myself and one other staff need to be emailed when a new ticket is created, period.
The 4 other techs need to be notified when a ticket is created in their buildings.
Here's who needs to be emailed when a ticket is created in each building:
District Office -
Lindsay (me)
Sibel
Elementary One -
Lindsay
Sibel
Bryce
Angie
Elementary Two -
Lindsay
Sibel
Jack
Middle School:
Lindsay
Sibel
Annette
High School:
Lindsay
Sibel
Annette
Does this make sense? Can anyone help?