Assigning Techs in a School District Environment
Hey all - firstly, thank you in advanced for helping me out if you can.. I've spent hours trying to figure this out and I am ready to pull my hair out. I'm new to the forum, so please do not give me...
View ArticleReset Nº of Ticket counter in WHD
Hello, members! I used the function "Import tickets" to import tickets from a CSV file. For testing, I had to incorporate to a ticket the number 1,000,000. This was all OK, but then the following...
View ArticleActive Directory SSO to WHD?
Trying to find a way to use active directory integration so when we sign into WHD we can use our regular AD / Windows username and password. Basically if the user is a member of the IT group, take us...
View ArticleSubmit a ticket vs. Save
I know this is a terribly small thing in the grand scheme of things, but it drives me nuts. When a user goes to the web portal to create a trouble ticket, is there a way to change the "Save" button to...
View ArticleWHD SSL - firefox complains about ephemeral_dh_key
Hello, I used porticle and generated a keypair, imported our domain root cert and also submitted a cert request through our internal domain CA. I got the certificate back fine and it works great in...
View ArticleAssigning Techs in a School District Environment
Hey all - firstly, thank you in advanced for helping me out if you can.. I've spent hours trying to figure this out and I am ready to pull my hair out. I'm new to the forum, so please do not give me...
View ArticleAsset Custom Fields question
Hi Is there any obvious logic to which Asset Custom Fields appear in the Assets tab when creating a ticket? I have recently added some servers to our assets (added manually, not via auto-discovery) and...
View ArticleWHD SSL - firefox complains about ephemeral_dh_key
Hello, I used porticle and generated a keypair, imported our domain root cert and also submitted a cert request through our internal domain CA. I got the certificate back fine and it works great in...
View ArticleAssigning Techs in a School District Environment
Hey all - firstly, thank you in advanced for helping me out if you can.. I've spent hours trying to figure this out and I am ready to pull my hair out. I'm new to the forum, so please do not give me...
View ArticleAsset Custom Fields question
Hi Is there any obvious logic to which Asset Custom Fields appear in the Assets tab when creating a ticket? I have recently added some servers to our assets (added manually, not via auto-discovery) and...
View ArticleHas anyone setup Approval Process to trigger emails/Action Rules?
Basically I would like to setup my ticketing system in WHD so that when a ticket that requires approval changes to "Approved" it triggers an email to a tech (not the assigned tech or client) but just...
View ArticleChangeing the database server
My current setup of WHD is on a sql server that we are having issues with. We want to move the database to a new sql server. I see in the application where I can point the database. Is this were make...
View ArticleBulk-replace supervisor
hi there, Our old helpdesk supervisor has been moved and been replaced. This means that all the techs (most of them) who have him listed as their supervisor need to have him replaced with someone else...
View ArticleElectronic Signature Pad
We use webhelpdesk not only for ticketing but to track inventory.When we sign out new devices there is a mountain of paperworkIs anyone using the system with a Electronic Signature pad where the user...
View ArticleBulk Update Assets in WHD 12.3
Is anyone else experiencing this issue: I'm trying to bulk-update the purchase date on some assets. I select the assets, click the "+", change the purchase date (it's currently set to nothing) and...
View ArticleSLA Reporting
Has anyone worked with SLA reporting within Web Help Desk? We are looking to set up a simple report to tell us on a monthly basis how many tickets were within our SLA (Due Date) and how many were not....
View ArticleAuto Email client on ticket closure
Is there a setting that will automatically email a client once a ticket is closed? Right now tickets are closed and if the tech clicks on "Save" instead of "Save and Email", the client is not notified...
View ArticleHas anyone setup Approval Process to trigger emails/Action Rules?
Basically I would like to setup my ticketing system in WHD so that when a ticket that requires approval changes to "Approved" it triggers an email to a tech (not the assigned tech or client) but just...
View ArticleMultiple departments support
Hi, We are running Web Help Desk version 12.0.1.25, which appears not possible to assign a client/asset to multiple departments. Just wondering if the latest version WHD has this feature added? If so,...
View ArticleDelete / archive old Request Types
We want to reconfigure our WHD and I want to deactivate the existing request types and set new ones up to use in the future. How can I do this and keep those old request types linked to existing open...
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