Connection refused by device during the autobackup
Hi everyone, I am experiencing the problem "Connection refused by device (SRX240 and somemore) " when I try to backup the configs on to NCM. I am able to login to NCM server and telnet to SRX240....
View ArticleSecure Connection Failed
Updated Firefox this morning and after could no longer connect to Web Help Desk. Error: An error occurred during a connection to XXXXX. SSL received a weak ephemeral Diffie-Hellman key in Server Key...
View ArticleImporting an SSL Certificate into Web Help Desk
I have been following the Web Help Desk Document "Importing an SSL Certificate" Web Help Desk Documentation Library | Installation | Importing an SSL Certificate and have been running into a problem....
View ArticleHotfixes Cumulative?
12.3.0 Hotfix 3 says it requires 12.3.0 or 12.3.0 hotfix one or two, but it doesn't say if it includes those hotfixes as well. I would assume so, but the changelog doesn't say and I just want to be...
View ArticleREST API get information from ID
I am looking for some help. The documentation is showing something but i am not able to get it work work. I want to look up a client and get the first and last name of the client. I have the client id...
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Can't add storage location to parts
I'm unable to add the Storage Location when trying to create a Parts inventory. I have several Location Names built in the Setup area, but when I click on the Location drop-down box there are no...
View ArticleClient Attribute Names - Modifiable?
Is it possible to modify the Client Attribute Names? i.e., I would like to change the name of 'Phone' and 'Phone 2' to 'Office' and 'Mobile'.
View ArticleActive Directory SSO to WHD?
Trying to find a way to use active directory integration so when we sign into WHD we can use our regular AD / Windows username and password. Basically if the user is a member of the IT group, take us...
View ArticleIs there a way to print bar code labels for our assets in WHD?
We are a school and we want to print out bar coded asset tags to affix to our student laptops. Can we do this from WHD? Anyone have any suggestions? Thanks
View ArticleSCCM Asset Configuration - SQL Login Error
Good Afternoon Everyone, I am looking for assistance with the SCCM Asset Discovery function. The authentication being passed to the SQL Server is in the SQL authentication format, not Windows...
View Articlehow to auto login a client (without their password)
we run helpdesk on separate server then our main website. both use the same ldap to login and we want to auto login them from our main website. I have reviewed the auth pages but have questions on how...
View ArticleConnection refused by device during the autobackup
Hi everyone, I am experiencing the problem "Connection refused by device (SRX240 and somemore) " when I try to backup the configs on to NCM. I am able to login to NCM server and telnet to SRX240....
View ArticleClik here to view.
Can't add storage location to parts
I'm unable to add the Storage Location when trying to create a Parts inventory. I have several Location Names built in the Setup area, but when I click on the Location drop-down box there are no...
View ArticleClient Attribute Names - Modifiable?
Is it possible to modify the Client Attribute Names? i.e., I would like to change the name of 'Phone' and 'Phone 2' to 'Office' and 'Mobile'.
View ArticleHotfixes Cumulative?
12.3.0 Hotfix 3 says it requires 12.3.0 or 12.3.0 hotfix one or two, but it doesn't say if it includes those hotfixes as well. I would assume so, but the changelog doesn't say and I just want to be...
View ArticleSubject line customization
My approvers are tired of receiving 100 emails a day with essentially the same subject line: Ticket XX approvedTicket XX pendingTicket XX waitingTicket XX . . . We have descriptive custom fields in our...
View ArticleAutomated/no approval for tickets submitted by ticket approvers
Is there an option that I am missing that will make it so that a ticket submitted by the person that approves tickets doesn't have to approve their own ticket? This seems redundant/unnecessary. In our...
View ArticleBackup/Alternate Approver
How can I assign an alternate/backup approver when one of my approvers is on vacation or unavailable? Would be nice to have a way to select an alternate, or have an alternate chain that is activated...
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"Unable to Connect" errors when using Office365 as Email Server
We use Office365 for our email system here. Quite often, though with seemingly no pattern, I get emails from Web Help Desk telling me: Subject: Error Processing E-Mail Body:Unable to connect to the...
View ArticleWHD - WMI port configuration
Is it possible to configure WHD to use a specific reply port for WMI queries? I know it uses Port 135 to send out the request and then chooses a random port to the reply. I would like to know if WHD...
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