Hello, I'm trying to sort out a small issue I have with the email templates. Not the actual verbiage edits. But the difference in an "ticket has been updated" email, and "ticket has been closed" email. Currently we have 2 status that effectively mean "closed". We have Closed, and First Level Resolved. This helps define what the helpdesk staff has done, and what they have sent on. But each means "closed". But on the outbound emails, the "first level" tickets basically show as an update like so: 
See the little malformed "Add Note Cancel Ticket" link? That's a problem. Not to mention the difference in the Updated vs Closed subject line:
Updated:
Ticket 5417 First Level Resolution (Updated) --> test ticket: test ticket
Closed:
Ticket 5417 Closed --> test ticket: test ticket
Is there a way to define a status as "closed" in the system and have it treat the resolutions and emails the same? This would be a huge win for me if it's possible.
Tim