Just started using Parent/Child tickets for New Staff Hires. Notice the following, and wonder what my options are.
Within a Parent Ticket and looking at the "Linked Child Tickets", there is a column for Client which is blank. I guess I don't understand why this column is there. It would be more useful if there were a Tech column (since each Child Ticket is assigned to a Tech). Is there anyway of changing this?
Within a Child Ticket, the Parent Notes are not visible. This needs to be changed. The parent ticket holds important information that the techs with Child Tickets may need to know. There needs to be a way for Techs of Child Tickets to view the notes of the Parent Tickets without leaving their Child Ticket. Or am I missing something?