Parent/Child Tickets
Just started using Parent/Child tickets for New Staff Hires. Notice the following, and wonder what my options are. Within a Parent Ticket and looking at the "Linked Child Tickets", there is a column...
View ArticleModifying emailed tickets for mobile devices
Is it possible to modify the emailed tickets from Web Help Desk to display a little more easily on a mobile device? When I receive an email from an opened ticket, the first few lines are all...
View ArticleWeb Help Desk - enable auto-reply by database value
Hi All, I am trying to enable Auto-Reply after working hours at 4:30pm and disable it again at 8:30am in Solarwinds Web Help Desk.Is it possible to do that through script by updating value(s) in Web...
View ArticleEmail v Websubmit
We have our WHD set up that clients have the option to either email there request or submit through Websubmit. We would like to produce a report as to what the number of tickets are being submitted...
View ArticleAllow domains from outside domain to generate tickets
Hi all, Trying to allow a vendor to generate tickets in WHD, but their emails are rejected, reason "INVALID_EMAIL_REQUEST" - "E-mail was auto generated. Ignoring." I have the external domain set up as...
View ArticleWeb Help Desk unregistered after importing database
My serial key allows for the install of Web Help Desk ver. 11. After installing version 11 and entering serial key, everything is working fine. After importing my 10.1.7 "FrontBase" database, I get the...
View ArticleWeb Help Desk unregistered after importing database
My serial key allows for the install of Web Help Desk ver. 11. After installing version 11 and entering serial key, everything is working fine. After importing my 10.1.7 "FrontBase" database, I get the...
View ArticleAdmin account that is NOT a tech; or can be a hidden tech.
We have one account that we use to administer the Help Desk system. It is used only for changes made to the application; therefore, we do not ever want tickets to be assigned to this account. Is there...
View ArticleBulk Action Bug - unable to save action to update Asset Type
Wonder if anyone has the problem: I need to set a list of asset to a new Asset Type which I have just created. For example, currently I have Monitor 17", Monitor 19" etc etc... as asset type. I have...
View ArticleWeb Help Desk Office 365 Email Configuration problem
Does anyone have the definitive settings for incoming and outgoing mail accounts for the Web Help Desk email to be able to use Office 365. I've tried lots of settings but can't get past this error:550...
View Articlee-mail notification
We are using version 11.2.1 x64 Several months ago, we replaced one of our techs with another person. The old tech still remains as a user in the system. However, every time a ticket is created, they...
View Articlehow to auto login a client (without their password)
we run helpdesk on separate server then our main website. both use the same ldap to login and we want to auto login them from our main website. I have reviewed the auth pages but have questions on how...
View ArticleWeb Help Desk unregistered after importing database
My serial key allows for the install of Web Help Desk ver. 11. After installing version 11 and entering serial key, everything is working fine. After importing my 10.1.7 "FrontBase" database, I get the...
View ArticleTechnician Status/Approval issue
Hello! I have what is becoming a perplexing issue with Web HelpDesk. We are rolling out the program for our company and trying to get everything set up the way the managers want, but I have been...
View ArticleSMTP - Office 365 Outgoing Mail Issue
Hi, Facing some issue while configuring snmtp offce 365 please find the attachment and configuration, if some one have solution for this issue pls revert.. An error last occurred at 10/21/15 5:02 am...
View ArticleTicket Auto-Assigns to Tech & Email Notifications are sent to ONLY that Tech
I am fairly new to the Solarwinds WHD and am needing assistance from those more familiar with the system. I have setup select Request Types that pertain to tickets where only a particular tech is...
View ArticleSOLARWINDS WHD WEB CONSOLE IS TOO SLOW ONLY AT THE TIME OF TICKET CREATION.
HI Every One, I am installed SolrWinds (WHD) Web Help Desk. application & data base is in different server. Date base : ms sql express 2008 Each server having 12 GB RAM & 3 processor. WEB...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleWeb Help Desk Office 365 Email Configuration problem
Does anyone have the definitive settings for incoming and outgoing mail accounts for the Web Help Desk email to be able to use Office 365. I've tried lots of settings but can't get past this error:550...
View ArticleDocumentation for ticket commands in e-mail subject line?
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around...
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