Does IE11 work correctly with WHD?
I ask because I know real good browsers (firefox, chrome) work great with WHD, but IE and WHD seem to not mix at all. Between being unable to open certain office attachments in IE using https, and the...
View ArticleRegEx to cut out signature in ticket.
Hi.WHD convert HTML emails to text when logging calls, so (image sig1.png) a nice HTML signature turns into a huge mess.. (Image sig2.png) Can anyone assist me with writing an E-Mail Content...
View ArticleIncoming ticket requests - convert to plain text
Hello, We're running 11.2.0 of the WHD. The organization just implemented a standard signature which contains images. Now, every time a ticket is opened, replied to, updated, etc. the images are shown...
View ArticleFAQ Process/ Work Flow Creation
My mini-project is to enhance our Tech use and Client use where a knowledge base is to be built ultimately within the FAQ. Currently I'm researching on whether the availability exists or can be created...
View ArticleQuestion on a Query
If this is posted in the wrong area, I apologize. I want to make a query that will show the number of tickets opened per month. Not sure if we are able to do this or I am not seeing it. I have...
View ArticleReporting on time a tech is logged in
Has anyone found a way (or is there a way) to write a report to reflect the amount of time a Tech is shown as logged in to Web Help Desk? Just had this request today. I know that whether the tech is...
View ArticleTraining Material/ Basic Guides - Community Created?
Good morning everyone, I was wondering if anyone had a "Client" how-to guide, going over the buttons, interface, etc. of the client end within Web Help Desk. And, if possible a basic "Tech" guide going...
View ArticleClik here to view.
Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleTechnician Status/Approval issue
Hello! I have what is becoming a perplexing issue with Web HelpDesk. We are rolling out the program for our company and trying to get everything set up the way the managers want, but I have been...
View ArticleHiding asset types from clients
I'm sorry if this has been asked/answered already but I'm running into an annoyance with client tickets.When clients create a ticket we want the option for them to select the assets they're having...
View ArticleTicket Auto-Assigns to Tech & Email Notifications are sent to ONLY that Tech
I am fairly new to the Solarwinds WHD and am needing assistance from those more familiar with the system. I have setup select Request Types that pertain to tickets where only a particular tech is...
View ArticleTicket created without Tech Group assigned
Have seen this a few times when a technician creates a ticket and somehow not Tech Group gets assigned to the ticket. We are a small shop, and only 1 Tech Group has been created with all techs...
View ArticleWeb help desk - Locations
When a client is set up - why is the other locations not in alphabetical order - can this be changed as it is quite a mission going through the list.
View ArticleClik here to view.
Upgrade to Web Help Desk from 10 to 12
We are currently upgrading our outdated helpdesk system which runs on version 10. Version 10 is live. I have installed version 12 on a separate VM. I copied the current live web help desk database...
View ArticleWebHelp Desk REST API
I would like to use REST API to fetch client tickets or other information. Also functionality to create tickets through web-services. How can i autheticate the client user and get tickets for the...
View ArticleClik here to view.
Can I custom the Ticket Details (the asset tab section) screen?
Hi, Just wonder if I am able to customize the asset info grid inside the Ticket Details? There are a few fields (that are not shown) that I would like to show in this grid and vice versa. Any info will...
View ArticleClik here to view.
Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleWebHelpDesk - Task
Hi! We'd like to create a task within the WebHelpDesk system that will poll asset status every week or so (depending on the schedule) and if the warranty on the asset is going to expire within a month,...
View ArticleError and timeout Issues - Community Input
Good afternoon everyone, I do have an open case with SolarWinds for this issue, however, I wanted to get feedback from the community in what to look for in correcting the issue. 1. We get an error...
View Article