My mini-project is to enhance our Tech use and Client use where a knowledge base is to be built ultimately within the FAQ. Currently I'm researching on whether the availability exists or can be created to put in place a work flow/ process to which FAQ are created. For example an end user needs access to a piece of new software that they can acquire themselves from Software Center.
A process has been defined to get that access/ software but is not within the FAQ yet...the FAQ would bneed to be created, reviewed, approved by an admin, and then active within the FAQ area.
Has anyone done this or have this in place?
-Alex Vieira