com.webobjects.eocontrol.EOKeyValueQualifier TechGroup
Hi All, Im trying to get the tickets that are assigned to a certain tech group by the techgroup name I have tried multiple different options but can not get this to work....
View ArticleTraining/Help with WHD Setup
We are relatively new to WHD and I am struggling with configuring it correctly. I don't have the time to read the documentation, nor for trial and error. Apparently SolarWinds doesn't have trainers or...
View ArticleLevel Error when using Action Rule
I have created an action rule which is supposed to allocate it to a tech group I have set up (which has just one Level) when the criteria is set to Request Type = [IT Support] and Location is any of...
View ArticleSharepoint/WHD integration?
First let me lay out what I'm wanting to do: Our HR process is kind of a mess and I have been tasked with streamlining. What we currently have is a network access form that managers access through...
View ArticleWebHelp Desk REST API
I would like to use REST API to fetch client tickets or other information. Also functionality to create tickets through web-services. How can i autheticate the client user and get tickets for the...
View ArticleSolarWinds Tickets routed into Slack Channel
Hi Thwack Community, Has any one managed to route HelpDesk tickets into Slack? We have routed SolarWinds alerts into a slack channel via a "incoming webhook" which works beautifully. If there is...
View ArticleQuestion: How to set up WHD Mobile app (securely)
We want to start using the WHD Mobile app on our iPhones. Our Network admin wants more information on how to set up the app for secure access to our WHD server. Any suggestions or documentation?
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleWeb Help Desk Office 365 Email Configuration problem
Does anyone have the definitive settings for incoming and outgoing mail accounts for the Web Help Desk email to be able to use Office 365. I've tried lots of settings but can't get past this error:550...
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After Migration to embedded PGSql from Frontbase upon LDAP tech login for new...
I successfully migrated from Embedded FrontBase to PostgreSQL embedded. But for new Techs with LDAP enabled upon pressing login button we are getting error as follows.
View ArticleLDAP Client Authentication in REST APIs
Greetings Team Thwack Overview:I am developing an App in Jive where we need to fetch & post tickets in Web Help Desk using REST APIs. Jive will be frontend and Web Help Desk will be used as...
View ArticleSMTP - Office 365 Outgoing Mail Issue
Hi, Facing some issue while configuring snmtp offce 365 please find the attachment and configuration, if some one have solution for this issue pls revert.. An error last occurred at 10/21/15 5:02 am...
View ArticleHiding asset types from clients
I'm sorry if this has been asked/answered already but I'm running into an annoyance with client tickets.When clients create a ticket we want the option for them to select the assets they're having...
View ArticleDocumentation for ticket commands in e-mail subject line?
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around...
View ArticleHow are you tieing in your service catalog
What options have you implemented to generate a quick an easy Service Catalog to assist your end users to understand the services you offer? How have you tied this into your WHD implementation...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleClik here to view.
Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
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Can I custom the Ticket Details (the asset tab section) screen?
Hi, Just wonder if I am able to customize the asset info grid inside the Ticket Details? There are a few fields (that are not shown) that I would like to show in this grid and vice versa. Any info will...
View ArticleSharepoint/WHD integration?
First let me lay out what I'm wanting to do: Our HR process is kind of a mess and I have been tasked with streamlining. What we currently have is a network access form that managers access through...
View Article