Is it possible to make clients have the ability to view other client's...
Is there a way that clients can see tickets in their history of all other clients that have submitted tickets in their department? For example: A customer service agent submits a ticket, then another...
View ArticleHelp Needed - Virtual Appliance will not start
I was told to stop and start the whd using SSH, in the virtual appliance but when I tried to start it it failed due to lack of space any one help
View ArticleDaemon error message
Good Afternoon, Since last week I have been gettin ghte following error message pop up in the messages tab on the system: " No daemon activity dtected. Check that at least one instance of the...
View ArticleWHD Action Rule to send Email on certain Priorities
New to WHD (But not Solarwinds) and just got our instance finally running happy about 2 weeks ago. One thing I wanted to do was send a separate email when Urgent tickets were created. It's actually an...
View ArticleTech Emails not recognised
For some reason our Tech email address's are not recognised when sending emails to the webdesk. I am trying to set up an approval process and get the below email when I click on approve a ticket. I...
View ArticleSCCM and WHD integration
Hi, We are using SCCM to discover our computer assets, but when they are imported, the Asset Type for all devices is 'Hardware'. Looking through SCCM, there is no field that captures whether the model...
View ArticleTech Assignments and Request Types for Ticket Routing
I’m working on a new deployment of WHD and I’m trying to find the “best practice” for how to correctly route tickets. The org has multiple locations with multiple layers of staff (technicians,...
View ArticleWeb Help Desk incoming mail - Connection refused: connect;
I need help setting up Office 365 with Web Help Desk. We actually got the outgoing mail server to work however the incoming is getting "Connection refused: connect;". An error last occurred at...
View ArticleApprovals on "Search Tickets"
Good evening, I would like to add the "Approvals" as a column set when searching for tickets. This way, I can see that status at a glance. Is this possible, as I do not see "Approvals" as a...
View ArticleSolarWinds Tickets routed into Slack Channel
Hi Thwack Community, Has any one managed to route HelpDesk tickets into Slack? We have routed SolarWinds alerts into a slack channel via a "incoming webhook" which works beautifully. If there is...
View ArticleWHD MySQL Database Migration
Hey everyone, Running into a problem trying to migrate our database from one server to another with the same version of MySQL installed on both. When I do a SQL dump of the database I get no errors,...
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Getting Error Message Java.lang.RuntimeException in WHD 12.3
Dear All, Please see the below snap shot, when i am trying to open any past due tickets from widgets and facing this issue. Any can let us know how to fix this issue
View ArticleSharepoint/WHD integration?
First let me lay out what I'm wanting to do: Our HR process is kind of a mess and I have been tasked with streamlining. What we currently have is a network access form that managers access through...
View ArticleLDAP Client Authentication in REST APIs
Greetings Team Thwack Overview:I am developing an App in Jive where we need to fetch & post tickets in Web Help Desk using REST APIs. Jive will be frontend and Web Help Desk will be used as...
View ArticleReporting on time a tech is logged in
Has anyone found a way (or is there a way) to write a report to reflect the amount of time a Tech is shown as logged in to Web Help Desk? Just had this request today. I know that whether the tech is...
View ArticleWeb help desk - Locations
When a client is set up - why is the other locations not in alphabetical order - can this be changed as it is quite a mission going through the list.
View ArticleTraining Material/ Basic Guides - Community Created?
Good morning everyone, I was wondering if anyone had a "Client" how-to guide, going over the buttons, interface, etc. of the client end within Web Help Desk. And, if possible a basic "Tech" guide going...
View ArticleWeb help desk - Priority
Can you prevent a client when logging a call from changing the default.
View ArticleUpdating tickets via email
I apologize if I’m asking something that everyone else knows or is documented somewhere that I haven’t immediately found, but I am looking for a list of values that can be used in the subject of an...
View ArticleDocumentation for ticket commands in e-mail subject line?
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around...
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