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Training Material/ Basic Guides - Community Created?

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Good morning everyone,

 

I was wondering if anyone had a "Client" how-to guide, going over the buttons, interface, etc. of the client end within Web Help Desk. And, if possible a basic "Tech" guide going over tickets (opening, closing, responding). I will begin my efforts in drafting my own documents shortly, however. I wanted to see if any active community member has already taken these steps to where I could minimize my efforts in fully creating said documents.

 

Please note, I have reviewed the product support and resources pages, including the Documentation/ Videos sections, they are lacking in what I am looking for unless I completely missed a 1-3 page PDF outlining these simple overviews.


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