So we recently purchased the Web Help Desk and we are trying to get it set up. There are a few requests where we would like to add a table of approvers or query AD for manager to get the approver name.
Here is an example. We have a large number of Active Directory Security Groups. Each group has a manager assigned to it.
Example:
Auditing - Joe
Finance - Sara
Human Resources - Frank
Marketing - Brenda
I would like to have a request that allows you to select the group (in this case department) and based upon what group is selected it sends the approval to the associated manager/owner.
Has anyone done anything like this or have any ideas of the best way to do this?