Login Issues
I did some great configuration while logged into the admin account (I kept joe@domain.com and changed the password), but I logged out to login as an agent to test the ticket create function. I have...
View ArticleBUG REPORT: Word Wrap, Bulk Edits, Disappearing Panes
1. Long Label names on custom ticket field labels do not word wrap, causes weird prints2. Bulk changes to a custom field do not appear in the ticket view I have a custom field that I bulk...
View ArticleReservations
I have been using Reservations for equipment that we check out to staff, and found how cumbersome the process is. What I would like (desire) is:1. Do a search on Client (when found then)2. Make a new...
View ArticleTicket Custom Field - Currency
We are trying to create a custom field and use the type of Currency when we created it. Does anyone know if you can limit the currency field type to be 2 decimal places instead of 4? I don't see a...
View ArticleMedia files on tickets
Hello everybody , we are configuring our WHD company server, but the followeing questions for the community , hope that someone will share the solutions they've found. - do you upload files directly...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleResolved versus closed
I cannot find a definition of "resolved" and "closed" for these ticket status types. What impacts does each of these status types have? All I've been able to see to date is that resolved tickets will...
View ArticleWebHelpDesk Reported to have a Weak Ephemeral Diffie-Hellman Public Key
Hi Guys, Just want to share a sort of workaround on fixing the issues with the error from recent browsers showing the errors about Secure Connection Failed and shows an error code of...
View ArticleReports to TSV
I see in the documentation that when creating/running a report one of the options is to export it to TSV. Am I overlooking this? I don't see this option anywhere except the survey areas. Thank you
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Ticket History View
We're using WHD as our Change Management solution and utilize many custom fields. When using the end user portal, is there a way to view custom fields? Thx.
View ArticleReservations
I have been using Reservations for equipment that we check out to staff, and found how cumbersome the process is. What I would like (desire) is:1. Do a search on Client (when found then)2. Make a new...
View ArticleIncluded Tomcat
Any chance you can update the included Tomcat to version 7.0.60 or higher? The included 7.0.59 has a plethora of vulnerabilities. We upgraded to 12.4 RC today and ran a Nessus scan: Apache Tomcat 7.0.x...
View ArticleHas anyone setup Approval Process to trigger emails/Action Rules?
Basically I would like to setup my ticketing system in WHD so that when a ticket that requires approval changes to "Approved" it triggers an email to a tech (not the assigned tech or client) but just...
View ArticleSCCM and WHD integration
Hi, We are using SCCM to discover our computer assets, but when they are imported, the Asset Type for all devices is 'Hardware'. Looking through SCCM, there is no field that captures whether the model...
View Article"java.lang.RuntimeException: Widget ## could not be found in the database"
I created a new widget and when I click on it, it gives me this error:java.lang.RuntimeException: Widget 31 could not be found in the database.java.lang.RuntimeException: Widget 31 could not be found...
View ArticleNew to web help desk - Could use some help!
I just started a new job and i'm trying to optimize/clean up their SolarWinds ticketing system and I have a few questions... (For what it's worth I'm fairly familiar with both osTicket & the...
View ArticleWebHelpDesk Reported to have a Weak Ephemeral Diffie-Hellman Public Key
Hi Guys, Just want to share a sort of workaround on fixing the issues with the error from recent browsers showing the errors about Secure Connection Failed and shows an error code of...
View ArticleRelease 12.3 - Inherit Client from Parent Ticket
Is it possible to inherit the client from the parent ticket? We have our WHD setup to require clients, but when the task runs, child tickets are created without a client. When the ticket is opened...
View ArticleBuild in variable for approvals
So we recently purchased the Web Help Desk and we are trying to get it set up. There are a few requests where we would like to add a table of approvers or query AD for manager to get the approver...
View ArticleReservations
I have been using Reservations for equipment that we check out to staff, and found how cumbersome the process is. What I would like (desire) is:1. Do a search on Client (when found then)2. Make a new...
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