SMTP - Office 365 Outgoing Mail Issue
Hi, Facing some issue while configuring snmtp offce 365 please find the attachment and configuration, if some one have solution for this issue pls revert.. An error last occurred at 10/21/15 5:02 am...
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java.lang.NullPointerException fix or workaround?
We get this every day in our installation and suspect it might be linked to WHD coming to a complete halt daily. After we get this exception in our install, within roughly 40 min WHD will stop...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleWHD SSL - firefox complains about ephemeral_dh_key
Hello, I used porticle and generated a keypair, imported our domain root cert and also submitted a cert request through our internal domain CA. I got the certificate back fine and it works great in...
View ArticleWHD - Change status when ticket Escalated or De-Escalated
We are trying to use status of "Working" when a tech has acknowledged and actively working on a ticket. As a result when a ticket is escalated or de-escalated the tech has to remember to set the...
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AD / LDAP Connections - OU exceptions
Dear all, At this moment, our WHD is doing AD / LDAP Connections and the result is that it is taking all OU (because I have checked "Include subtrees") under USER DN. But there is one OU called...
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Synchronization LDAP - WHD does not work properly
Dear all, After some clean-up in AD, this name of this department "HR Asia" has been removed from AD. When I do a synchronization, normally this department should not appear in WHD, but on my case...
View ArticleWHD randomly does not sync A/D attributes. (LDAP)
We have a problem where the LDAP connector will randomly not sync for clients attributes.The 2 attributes referenced below will randomly sync for clients from A/D. The user objects are located in the...
View ArticleWHD clients marked as inactive after manual AD sync
Hi all, We have been having an issue with Web Help Desk in which our clients are being marked as Inactive despite them having AD accounts which are enabled. Since we are a school, we update AD each...
View ArticleCustom Logo/Header in Technician View
Hey Guys, I see in documentation how to change the client/login portal view to include company logo and custom CSS, I was wondering if this feature is available for modifying the technician view as...
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Client Portal: Modifications to Default Request Type and Client's Profile
Client Portal Default Request TypeCan I edit or add new fields?Can the default request type be turned off and have a different request type be defaulted to show? Client Portal Profile tab/pageCan I...
View ArticlePriority Type Triggers Custom E-Mail Reminders
Have a situation where we want to send custom emails to anyone who submits a priority type that equals URGENT. We want the custom email to reply with some verbiage and then share our After Hours/On...
View ArticleCustom Fields in Child Tickets
I have a question about the custom fields and how that data flows between child tickets and the parent ticket. Does anyone have a method where information that is populated inside of the child ticket...
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Is there any way to modify the text on the login window for WHD?
We'd like to change the verbiage next to the login and password box.
View ArticleDoes anyone have a hardening guides for the webhelpdesk product before...
Hello allLooking for a 'hardening' guide for the install of the solarwinds webhelpdesk product. Have my ssl all ready and verified but wanted to know if there was anything else that can be done...
View ArticleSelf-Service password reset
Does solarwinds offer a self-service password reset tool? We have one with our current helpdesk but are switching to web helpdesk so I am in need of a replacment
View ArticleIs there a way to print bar code labels for our assets in WHD?
We are a school and we want to print out bar coded asset tags to affix to our student laptops. Can we do this from WHD? Anyone have any suggestions? Thanks
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleWeb Help Desk SQL database tables
We want to report off the Web Help Desk SQL database. Is there a published guide for the tables?
View ArticleCount Time For Request Type
Can you manage Count Time by Request Type instead of by Status Type? Just curious Thanks
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