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Custom Fields in Child Tickets

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I have a question about the custom fields and how that data flows between child tickets and the parent ticket. Does anyone have a method where information that is populated inside of the child ticket also populates in the parent ticket?

 

We have as a part of our onboarding process to create the following steps.

  1. Create AD accounts
  2. Create ERP accounts
  3. Create E-Time accounts
  4. Create O365 Accounts
  5. Order/Image/Install computer hardware
  6. Create Phone system accounts
  7. Order Cell Phone
  8. Order business cards
  9. Configure building access
  10. Setup workstation
  11. Notify people of new employee information - Just a notification and not a ticket.

For the Order business card step I need information that is documented in multiple tickets to be populated in that ticket so we can effectively order the proper cards. I then also need a notification that will provide that information to the people needed in the last step. I am running the notification off the parent ticket and all of the other tickets are from child tickets. The data is not flowing between them. Is there a step I am missing or does someone have a best practice that will help us make this work?


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