Two techs in our team noticed that when they click on Group Tickets in the menu bar a different number of tickets appear in their list.
One had 11 tickets, the other had 9 tickets. I checked their assigned locations and that is the same for both of them. They are only in 1 tech group. Looking closer at the list of tickets, the two that are different both have a status of resolved, tech group, location and department are the same.
Does anyone have a definition of the query behind the Group Tickets button?