Can't query multiple choice check box fields in action rules when multiples...
Does anyone know if there will be a hotfix released for this issue? In release 12.4.2. if you have a checkbox field when the user chooses multiple choices it breaks the Action rule, since the Action...
View ArticleCanned Responses for Ticket Notes
In WebHelpDesk is there a way to have canned or pre-written responses that can be quickly added to ticket notes? Thanks in advance for any responses.
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleWMI Asset Discovery Problems
We have been using Web Help Desk for quite some time now, currently running 12.4.2. We have recently started ramping up our usage of the asset piece. Due to us not having SCCM or Lansweeper, we are...
View ArticleMultiple browser sessions in Web Help Desk?
I quit using WHD when my WebObjects based install kept running out of memory, and the upgrade to v11 wouldn't support having multiple windows open at the same time. I can't use a product if I can't...
View ArticleAuto assign assets to a user
Hi I wonder if you can help me here. i have just downloaded the trial of WHD and want to be able to automatically assign an asset to a user. is there away to do this or is it a manual process? thanks
View ArticleProblem opening attachments
When I click some attachments in WHD I get a new webpage with the following:PK !:ÐìØÀ à [Content_Types].xml ¢ ( ´–MÓ0 †ïHü‡ÈWÔ¸Ë !Ôt | a% ‰«kOZ ÛcÙÓÝí¿gò)„²›B›K¤dfÞ÷ñØòdsûä]ñ)[ •¸)×¢€...
View ArticleRunning a report to show Warranty Exp dates on Assets
Hi All, I have been filling in the Assets side of Web Help Desk and need to run reports that show the warranty expiry dates, can someone let me know how I can do this Thanks in advance Dave
View ArticleSSL certificate is invalid in Safari and Chrome but not in Firefox -- Tomcat
We are using InCommon CA certificates (not self-signed certs) with the alias names intermed, root and tomcat and followed this guide to implement them: Add SSL certificates to the virtual appliance...
View ArticleNot receiving new tickets as they come in.
I'm having an issue with not receiving tickets as they come in. I am using Chrome as my browser, Refresh rate is set to one minute. Seems to be a session issue that has been reoccurring for me . Any...
View ArticleData dropping from tickets when changing the request type. WHD v 12.3.1
I am not sure if this is fixed in the updated version, but I will be updating the test environment with this change. Until I can bring my test into production, I have this problem. We create a ticket...
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Group Tickets button criteria
Two techs in our team noticed that when they click on Group Tickets in the menu bar a different number of tickets appear in their list. One had 11 tickets, the other had 9 tickets. I checked their...
View ArticleProblem opening attachments
When I click some attachments in WHD I get a new webpage with the following:PK !:ÐìØÀ à [Content_Types].xml ¢ ( ´–MÓ0 †ïHü‡ÈWÔ¸Ë !Ôt | a% ‰«kOZ ÛcÙÓÝí¿gò)„²›B›K¤dfÞ÷ñØòdsûä]ñ)[ •¸)×¢€...
View ArticleDocumentation for ticket commands in e-mail subject line?
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleHide outdated options in custom fields
I am wondering if anyone knows of a way to change the options in a given custom field like multiple select or single select with multiple choices while retaining the old for legacy, reporting purposes....
View ArticleRunning a report to show Warranty Exp dates on Assets
Hi All, I have been filling in the Assets side of Web Help Desk and need to run reports that show the warranty expiry dates, can someone let me know how I can do this Thanks in advance Dave
View ArticleOutage alerts, etc?
I was wondering if anyone has implemented a way to make a space on their front page to allow for current outages, etc. We're currently having one and rather than sending a company-wide email for...
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WHD iPhone App Needs Updating
When I opened the WHD iPhone app this morning, I received this message. Maybe it has something to do with the iOS update I applied last night (10.1). Anyway, kind of a subtle message don't you think ?
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Triggered Date/Time is different in my report than my actual alert.
I noticed today that my report on all active alerts is showing Triggered Date/Time as a time that has not even occurred yet. My report was created at 6am and It is about 5 hours ahead of the actual...
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