Log or Report
In Solarwinds Web Helpdesk 12.4.2.36 is there a way to run a report or view a log that shows what clients have logged into the client portal?
View ArticleEmail Reminder Triggered From Custom Date Field
We have a request type that has two custom date fields tied to it. Is there a way to send out an email via an action rule or other method based off of those fields? For example, Field 1 = 12/1/2016 ,...
View ArticleLocal Admin account De-activated?
Today, my free trial of the SolarWinds Web Help Desk expired - one day too short. I also got my License from my vendor, today. So, I went in to try and update the license on the web page and it's...
View ArticleDo we need a new role in WHD? Example: "Reporting Manager"
From time to time I hear about need for a new role in WHD. Typically someone who could manage reports (create, modify, run or schedule), maybe read-only access to Clients and Tickers (search and view...
View ArticleClik here to view.
Reporting in WHD
Hi there, We are just starting out using WHD and want to create a report that gives us a sort of time sheet, row of date worked on, column of company and then repeating for each tech, but we are...
View ArticleCan an Admin account delete a survey response?
We have received a few survey responses with inappropriate language. Can an Admin delete a response via the WHD application? If not, what table(s) would need to be edited to remove the offending...
View ArticleWHD Dashboard
HelloAm I right in thinking that I should be able to share or publish my WHD dashboard?I'm sure I read it somewhere but can't find any documentation on it anywhere, including searching the Solarwinds...
View ArticleWeb help desk - Locations
When a client is set up - why is the other locations not in alphabetical order - can this be changed as it is quite a mission going through the list.
View ArticleBarcode Scanners and WHD?
I've seen some old THWACK articles discussing the subject, but I was looking to find something new. Has anyone used barcode scanners and then imported their assets into WHD? If so what did you use?...
View ArticleAnyone experiencing their clients becoming automatically inactive?
This seems to be happening when WHD syncs with our AD/LDAP. SW says there is a bug on their end, causing our clients to turn inactive. While we can manually turn them back to active, this is...
View ArticleClik here to view.
email update command in tech view mailto link errors
If I use the subject line given to update a ticket by the plaintext email that is received by a tech, e.g.,Ticket:125408 Action:TechUpdate Hidden:NO Status:EmailClient:YES Reassign: MinutesWorked: (the...
View ArticleHow would I delete all assets out of Web Help Desk
We are currently using Spiceworks for asset tracking and when I went to import all of our information from Spiceworks into WHD it would only take a about 1/3 of the equipment and error-ed out on the...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleLocal Admin account De-activated?
Today, my free trial of the SolarWinds Web Help Desk expired - one day too short. I also got my License from my vendor, today. So, I went in to try and update the license on the web page and it's...
View ArticleClik here to view.
You must choose a request sub-type
When trying to update a client's email address through bulk actions on tickets, some of them don't update and I receive this error:Maybe 15 tickets out of 200 will report this error. Can't find...
View ArticleTicket layout. HTML Emails to the helpdesk turns into pages.
Hi.Can something be done about the HTML to TXT conversion for the WHD? It’s awful, and probably one of the last Helpdesk software’s out there that doesn’t allow HTML(ish) content of tickets.Look at...
View ArticleDocumentation for ticket commands in e-mail subject line?
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around...
View ArticleClik here to view.
Adjust the HTML on the request page? (Using WHD for On-boarding)
I have created several custom fields for new hire onboarding. But when you choose that option, the fields all stack on top of one-another, and make the request page super long (see attached)Is there a...
View ArticleUsing the on-time status in the Dashboard
Hello Is it possible to use the on-time status in a Dashboard widget. I can find that field in the Reports but not in the search. Can anyone assist? R
View ArticleClik here to view.
Sorting of notes in client ticket view
Hi all I'm not sure if it's a bug or not. I could not find any sorting options in the settings view. When you open the client ticket view and open a ticket with lots of notes. It seems there's a random...
View Article