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Anyone using the Ops Genie / Web Help Desk Integration?

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We are using Alert Central and now that product has been offically terminated from the line-up was curious about the suggestion to use Ops Genie.  Has anyone tried that product yet?  Our setup of WHD is not accessable outside our network, so the fact that we have to make WHD's IP public facing raises a questions (by me and my network / firewall admin).  If we make our IP public facing, does LDAP authentication have to be shut off?


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