Help desk manager
Can I get help with help desk manager in this section or is that an unrelated product?
View ArticleFeature\Update Process
This is in response to the updated "What We're Working On" update from 3 days ago. Didn't want this to get lost at the bottom of 2 years worth of responses. It would be nice to have a little more...
View ArticleAnyone using the Ops Genie / Web Help Desk Integration?
We are using Alert Central and now that product has been offically terminated from the line-up was curious about the suggestion to use Ops Genie. Has anyone tried that product yet? Our setup of WHD...
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WHD 12.5 Dashboard and quries
Good morning. To organize work we use a specific set of queries to show in the dashboard. This is very practical and after the upgrade to 12.5.0 works quite well. Never the less this morning it came to...
View ArticleHelp desk manager
Can I get help with help desk manager in this section or is that an unrelated product?
View ArticleHELPDESK NOOB
Hi All, Still new to the whole Web Helpdesk scenario and have set most of this up but I cant for the life of me work out how to access the console from a normal webpage on my computer. I did have this...
View ArticleDuplicate Assets
Hi all, We are getting many duplicate and triplicate assets in WHD. We are using WHD Discovery Engine as our discovery tool. We are seeing the same asset numbers with different IPs, different MACs and...
View ArticleExporting Tickets from WHD Version (9.2.3.7)
I have a customer that is trying to export tickets from WHD Version (9.2.3.7) and they are not seeing the notes column in the template. Does anyone know if notes were exportable in this version?...
View ArticleBarcode Scanners and WHD?
I've seen some old THWACK articles discussing the subject, but I was looking to find something new. Has anyone used barcode scanners and then imported their assets into WHD? If so what did you use?...
View Articleexporting to tsv doesn't work for notes
Even if you edit your column set to display only "Latest Note (1)", the tsv export always includes all text from all notes. Trying to convert those notes to something readable in excel is impossible....
View ArticleBarcode Scanners and WHD?
I've seen some old THWACK articles discussing the subject, but I was looking to find something new. Has anyone used barcode scanners and then imported their assets into WHD? If so what did you use?...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleBarcode Scanners and WHD?
I've seen some old THWACK articles discussing the subject, but I was looking to find something new. Has anyone used barcode scanners and then imported their assets into WHD? If so what did you use?...
View ArticleDuplicate Assets
Hi all, We are getting many duplicate and triplicate assets in WHD. We are using WHD Discovery Engine as our discovery tool. We are seeing the same asset numbers with different IPs, different MACs and...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View ArticleWHD SSL - firefox complains about ephemeral_dh_key
Hello, I used porticle and generated a keypair, imported our domain root cert and also submitted a cert request through our internal domain CA. I got the certificate back fine and it works great in...
View ArticleBarcode Scanners and WHD?
I've seen some old THWACK articles discussing the subject, but I was looking to find something new. Has anyone used barcode scanners and then imported their assets into WHD? If so what did you use?...
View Articlethe remote system is currently at the logon desktop your credentials do not...
Hi, while trying to connect to a user pc for the 1st time I got this message "The remote system is currently at the logon desktop your credentials do not allow for access at the current desktop state":...
View ArticleWeb Help Desk and Office 365 mail
Is anyone using Web Help Desk with Office 365 mail? We have found since migrating to this that our Help Desk has issues checking its mail intermittently, nearly every day.
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