Monthly Reports
Hi. I want to automatically generate a report each month for each tech group that will show ticket counts/request types for the previous month. I can create the report but it looks like I would need to...
View ArticleCan an Admin account delete a survey response?
We have received a few survey responses with inappropriate language. Can an Admin delete a response via the WHD application? If not, what table(s) would need to be edited to remove the offending...
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Delete all WHD Messages
You might have seen something like, and wondered how in the world can i delete all those messages, well i finally was informed that is you follow the following process, 1. Go to Create Messages. 2....
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Permission to Share Quick Tickets
Is there a permission I can grant my Techs to allow them to share their quick tickets? As an admin I have the Share option as you can see in the screenshot below; however, my Techs don't have this...
View ArticleRemove Asset Selector from Ticket Creation Page
When users login to WHD to submit a ticket, there is an Asset section at the bottom of the page. We don't use assets at this time. Is it possible to remove that or mask it so the user doesn't see it?...
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Tickets not showing up in "group" unless a query is used.
I am configuring our ticketing system in Web help desk right now. I'm having an issue where open tickets are not showing up in "Group Tickets". I can query for all tickets with an open status and they...
View ArticleChrome and Firefox blocking what they percieve (due to settings) as unsafe...
Has anyone heard of a web browser blocking what it perceives to be an Unsafe Script coming from Web Help desk?
View ArticleSolarwinds web helpdesk can't synch user changes to Active Directory
Hey I've been able to synch user changes from active directory to solarwinds web helpdesk but I can't do it the other way around. Every time I try to synch it just reverts back to the previous setting....
View ArticleWeb Help Desk widgets in NPM
Is there a way to port the WHD widget into NPM so we can view ticket status in NPM?
View ArticleConnect Type for Tableau
Hi - I am looking to start using Tableau to build dashboards. Can you let me know how you setup the Data Connection? I tried MySQL with our orionmonitor web location as the server but no luck. Thanks!
View ArticleMaking Time Worked a Requirement?
Is it possible to make the Time Worked field a Requirement when adding notes to a ticket?
View ArticleEmail from same domain getting rejected
Need help. We have an email account on our same domain. @shiplps.com getting rejected when trying to send an email to our helpdesk@shiplps.com. We are sending an email from our HRFax@shiplps.com...
View ArticleUnauthorized admin access
I have two technicians who are somehow granting themselves and one other technician admin access to our webhelpdesk. I have repeatedly removed their access, changed my administrator password, even...
View ArticleService Catalog
Has anyone created a Service Catalog with Web Help Desk? Not sure if its even possible.
View ArticleCreating a WHD Superuser?
I'm new to WHD, but am deploying it for 2-3 departments. As the SysAdmin, I want to have a global view over all of the tickets created for all of the Tech Groups. So far, I can only see tickets in my...
View ArticleHow to art/ design image for website....
Like WikiHow or Brightside.me how they make their image for their relevant post....I see sometimes they art.. sometimes they pick photo for their article... can anyone tell me how they make those...
View ArticleRequest Types & Ticket Routing
Is there anyway of routing tickets to a Tech Group Rather than one Individual ?
View ArticleAction Rules - Wildcard criteria
I'm trying to make an Action Rule against a Text based Custom Field. I want this to trigger when at least 1 alpha-numeric character is entered into the field (field ≠ null). Initially this seems...
View ArticleWeb Help Desk: Free version?
I've been using WebHelpDesk for a while, and the 1-tech version has always suited my needs very well.Am I correct in understanding that as of v. 12, the free single-technician version of WebHelpDesk no...
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