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Recently people at our site have had a problem using Chrome and WHD. After they login, everything is fine. If the session goes idle and they come back, there is a login prompt - no big deal. The...
View ArticleTelephone Number
How do I make a change so a user / client can add their telephone number to the initial request. Thanks
View ArticleImages in FAQ
I'm new to WHD and would like to create some FAQs with images in them. I would prefer to house them on the WHD server and not a separate web server, but I'm not very familiar with Apache Tomcat. Can...
View ArticleBeginning of the end?
This just started to happen on my phone (after updating to iOS 10.3). I will open the WHD.app and pull up a ticket on my iPhone 7. Add a note, and save. I will then go to my computer, and there is no...
View ArticleRequire Assigned Tech?
Hi all. We are having an issue where our techs forget to assign the ticket to themselves before closing it. Is there a way to require a tech be assigned before the ticket can be closed? Thanks
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleLocation Custom Fields- is there any point to them at all?
We are currently trying to get WHD set up for another team within our business & so currently trying to reinvent the wheel in many respects to make it fit their purpose. It has got me wondering...
View ArticleIs there a way to require a document on service request or have it be part of...
Have version 12.3 would like to know if possible to require it as a feature request in custom field or to have when the choose a request type to it would be part of the ticket they fill out? We added...
View ArticleHow WHD defines an imcompleted ticket in alert level?
I am newbie with WHD. I have just finished configuring WHD and lauching it. And I have a question: How WHD defines an imcompleted ticket in alert level? The issue is my ticket have been resolved but an...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
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Installing Windows Internal PKI Certificate in WHD
I am trying to replace the certificate used by WHD with a SHA2 certificate from our internal Windows PKI. This will replace the existing SHA1 certificate that is working fine. The new SHA2...
View ArticleSAML 2.0 Authentication with Azure SSO?
Hello all, Has anyone been able to successfully set up SAML 2.0 Authentication in WHD with Azure AD SSO? I know Azure AD is SAML 2.0 compliant but the information requested by WHD and Microsoft Azure...
View ArticleConnect Type for Tableau
Hi - I am looking to start using Tableau to build dashboards. Can you let me know how you setup the Data Connection? I tried MySQL with our orionmonitor web location as the server but no luck. Thanks!
View ArticleHow To Customize GUI (Language) WHD
hi, i want to change GUI language with Arabic can any body help me to create CustomLabels_ar.properties file. i read following knowledge base but still not succeed. SolarWinds Knowledge Base :: How To...
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Action Rule Problem
Hi. I'm having an issue with an action rule. We have a request type that has a multiple choice custom field. The action rule criteria are configured as below. The action rule works fine if only one of...
View ArticleWhat metrics are you reporting to the business?
Was wondering what metrics and KPIs you are reporting to the business with WHD? We are not a large company and I've never been asked for this detail before but our new CIO wants them. I'd be...
View ArticleHow do I duplicate tickets?
I need to duplicate tickets, know how to merge i dont want to do that i want to create multiple of the same.
View ArticleAsset Location Field Auto Population
I'm running into a bit of a headache with WHD I have an AD and SCCM connection to WHD and my assets are in place with the correct users but it will not populate the location of my assets from SCCM's...
View Articleview asset for the client admin
Hello,In WHD 12.5, I have some clientwith admin role.When this client enter in web application, they can view the assets of their company. The views are very few fields, of which some have no reason to...
View ArticleSet ticket fields in WHD via email
Is it possible to use some special email formatting to allow an email to create a ticket and set different fields on the ticket? This is something we can do with our current system so I was curious if...
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