soporte en español!!!
Quien me podría colaborar con soporte sobre la herramienta whd en español? muchas gracias.
View ArticleLocation Custom Fields- is there any point to them at all?
We are currently trying to get WHD set up for another team within our business & so currently trying to reinvent the wheel in many respects to make it fit their purpose. It has got me wondering...
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Client Portal: Modifications to Default Request Type and Client's Profile
Client Portal Default Request TypeCan I edit or add new fields?Can the default request type be turned off and have a different request type be defaulted to show? Client Portal Profile tab/pageCan I...
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Creating new Clients- but random password is sent encrypted?
When I create new client accounts, and send them email notifications with randomly generated passwords, they get "******" in the email, so they can't log in. I then have to manually reset their...
View ArticleReporting Email & Web Interface Tickets
We are trying to find out how many tickets are being created via web interface. We are moving away from specific Request Types and using generic types for efficiency. This will cause reporting to be...
View ArticleMultiple Email Addresses
Is it possible to have more than one email address send to the WHD server? We are looking at using the helpdesk for more than just IT. They want a ticketing system for accounting and office services as...
View ArticleList of Request Types
I'm just setting up Web Help Desk for my organization and would like to get a list of Request Types that I can share with management for input / changes, but I don't see an easy way to compile a list...
View ArticleAssigning a new ticket
When opening a new ticket logged in as a tech or as the HelpDesk attendant, the only options we have to assign the ticket are: "Tech Group" or "Myself". Is there a way for the person opening a ticket...
View ArticleCan I use in an a: reference?
Hi, Is it possible to modify email templates to include the <login_url> link in an a: reference? So instead of: <first_name>, thanks for using the help desk. You can check the status of...
View Articlesoporte en español!!!
Quien me podría colaborar con soporte sobre la herramienta whd en español? muchas gracias.
View ArticleClik here to view.
Client Portal: Modifications to Default Request Type and Client's Profile
Client Portal Default Request TypeCan I edit or add new fields?Can the default request type be turned off and have a different request type be defaulted to show? Client Portal Profile tab/pageCan I...
View ArticleClik here to view.
How to create a daily ticket report in WHD
We are moving to production use of WHD next week. One item I am looking for help with is how to create a report that can be scheduled on a daily basis. This report would list tickets open for the...
View ArticleWork on Mobile App?
Can someone from Solarwinds confirm whether there is work on an update to the Mobile App for Web Help Desk? Hoping that there will be an update to the iPhone app, and a new iPad app, with more computer...
View ArticleAssigning a new ticket
When opening a new ticket logged in as a tech or as the HelpDesk attendant, the only options we have to assign the ticket are: "Tech Group" or "Myself". Is there a way for the person opening a ticket...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View Articlethe remote system is currently at the logon desktop your credentials do not...
Hi, while trying to connect to a user pc for the 1st time I got this message "The remote system is currently at the logon desktop your credentials do not allow for access at the current desktop state":...
View ArticleThe Web Help Desk service was launched, but failed to start.
Hi All, I am new to solarwinds tool and just finished installing Web Help Desk. However Web Help Desk in not starting and I am getting below error in log file: ERROR | wrapper | 2016/05/30 12:19:05 |...
View ArticleCan't login to get started
I have installed the software, run the setup wizard, including testing the email services.Now I can't login. I've tried all combinations of email addresses and passwords that I can think of.I've tried...
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Your session has expired. Please log in again.
Recently people at our site have had a problem using Chrome and WHD. After they login, everything is fine. If the session goes idle and they come back, there is a login prompt - no big deal. The...
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