I just started playing with WHD. I got some stuff going but i cant get the Incoming email to make tickets. I am using a shared mailbox (it doesnt matter that it deletes email after it processes them). I asked solar winds if thats ok. One tech said yes thats fine, the other said no it doesnt work. I am using Office 365, i tried IMAP, POP3, and exchange. They all say they are connected to the server.
Has anyone else used a shared mailbox with success?