Client cannot up a ticket that is closed
When a user responds to an email ticket after it is closed they get the following error: Could not add note to ticket 12345. It is already of status type: Closed. How do you fix this so they can add a...
View ArticleRemove "Denied Approval"?
A ticket here was flagged for approval and an email was sent to the appropriate ticket head. She noted that a change needed to be made to the ticket before she could approve it so she denied it. On...
View ArticleWHD - What does "[D]" mean when it's beside a client name?
New to WHD. Not even sure I'm addressing the correct group.I have 2 assets assigned to a client. One of the assets has "Tammy Simmons" and the other has "Tammy Simmons [D]". What does this mean and...
View ArticleAD Discovery Different OU's
I ran an AD/LDAP Discovery. It tests just fine and says it finds 119 records. However, all my users arent there. Only about 78. I noticed it finds all my users under the "users" OU but none of my users...
View ArticleIncoming email questions
I just started playing with WHD. I got some stuff going but i cant get the Incoming email to make tickets. I am using a shared mailbox (it doesnt matter that it deletes email after it processes them)....
View ArticleNext Update
I'm only writing this as I'm hoping to hear some update as when we can expect the next update to WHD. As it has been right at 6 months since 12.5, I haven't heard or seen any other talk coming from...
View ArticleSetup Menu Not Loading
I have been working with support for a few months now and have been unable to resolve this issue and wanted to see if anyone else is experiencing it. We built a brand new Server 2016 VM, fresh install...
View ArticleHow many tickets?
Just out of curiosity, how many tickets are you at? We've been using WHD for just under 3 years and we're up to almost 65k tickets.
View ArticleHow to Change techs to a different login
How do I change the techs from logging in with their domain user name and password (ldap connection 1) to log in with their email as their username and email password (ldap connection 2)?
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleClient cannot up a ticket that is closed
When a user responds to an email ticket after it is closed they get the following error: Could not add note to ticket 12345. It is already of status type: Closed. How do you fix this so they can add a...
View ArticleAll Dallas/Ft. Worth Users of Solarwinds Web Helpdesk
Hello, My Manager has asked me to find others in the Dallas/Ft. Worth Texas area that uses the Solarwind Web Helpdesk application. He is wondering how you are leveraging the WebHelpdesk application...
View Articlenot able to map extensionattribute to WHD attribute
Hello, I'm using WHD version 12.1.0 and I'm trying to map Active Directory extension attributes to WHD attributes as per Setup->Clients->AD/LDAP Connections->Attribute MappingsThe dropdown...
View ArticleLDAP Security Flaw in WHD
We have found what appears to be a major security flaw in Web Help Desk with relation to tech accounts and LDAP authentication. We first reported this problem to Solarwinds on April 9, 2017....
View ArticleGive feedback on WHD get 3,000 points
Hello WHD users, I am working with the Web Help Desk team to better understand how you are using WHD, what you like about it, and what you think could be improved. For those that participate (an hour...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleReport Schedules
I have several report schedules set up, but they are not sending automatically. The history tab indicates that they were sent, but the users do not receive the email. They work fine when I send them...
View ArticleProblem Management Tracking
I'm wondering how many are using WHD as a formal problem management tracking tool? I know you can classify a ticket as a problem and then link incidents to it but what about after? The problem Post...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleReport issues after WHD 12.5 upgrade
After upgrading to WHD 12.5 a few of our reports wont run the same way as before. Example we have multiple level Request types listed below are a few examplesTrouble Ticket > Personal > Reset...
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