Client cannot up a ticket that is closed
When a user responds to an email ticket after it is closed they get the following error: Could not add note to ticket 12345. It is already of status type: Closed. How do you fix this so they can add a...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleChange Classic Dashboard Background Color
Hi there, I would appreciate a lot if you can help me out. How do I go about to change the classic dashboard background color to white? Thank you very much !
View ArticleCreate Ticket from Client view
Is there any way to create a ticket out of the Client view as a technician via the web interface. We just starting using the system and a few of the techs have remarked that it may improve their...
View ArticleOffice 365
When using Office365 as the Incoming Mail Account, it causes intermittent connection issues whereby the helpdesk shows a timeout message from the server: "A previous attempt to connect to...
View ArticleHow many tickets?
Just out of curiosity, how many tickets are you at? We've been using WHD for just under 3 years and we're up to almost 65k tickets.
View ArticleClik here to view.
WHD Survey Email Font Formating
Is there a way to modify the font of the Survey email? I've tried adding BB code to the survey E-Mail Invitation Message as well as HTML. the BB code shows up as code in the email and html shows up as...
View ArticleMemory Leak - Version 12.1.0
Hey all, Just wondering if anyone is having Memory Leak issues with their WHD? From searching the forums it seems this was an issue in version 11 but was fixed with a version 11 incremental update,...
View ArticleQuick / Fast / Speedy / Simple - Tickets
What are we (my team of 6 and me) missing? We have created our own simple database that we use to record ALL contacts to our Helpdesk. Who contacted?When they contacted?How they contacted? - telephone,...
View ArticleAssets Not Being Added
I have an SCCM connection that has been pulling assets for a while but now it wont add assets for some reason. the warning message I get is; Line 15091: WARN [2017-05-17...
View ArticleWHD Creating Two Identical Tickets From a Single Incoming Email
I have been trying to resolve an issue with Web Help Desk generating two identical tickets with the exception of the ticket number of course from one email. This system is using Office 365 and...
View ArticleNext Update
I'm only writing this as I'm hoping to hear some update as when we can expect the next update to WHD. As it has been right at 6 months since 12.5, I haven't heard or seen any other talk coming from...
View ArticleIncoming email questions
I just started playing with WHD. I got some stuff going but i cant get the Incoming email to make tickets. I am using a shared mailbox (it doesnt matter that it deletes email after it processes them)....
View ArticleDiscovering Assets in Help Desk
I am using the builtin WHD discovery engine. I was able to discover about 87ish endpoint on one VLAN. They populated in the Assets tab and show up. I tried another VLAN and it says it found 9...
View ArticleIs it possible to create a ticket which issues a same problem to multiple...
Hello Tech Savvyz,I am trying to create a ticket and which specifies a problem but instead i want to create it to multiple users in one go.. Is that possible in current version WHD?? Please help me out...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View ArticleImporting Clients through Active Directory
Quick question about importing clients through AD/LDAP. Once i make the connection and it finds my users and creates client accounts, are all the users going to receive an email notification of a web...
View ArticleIs it possible to assign multiple clients to the same ticket?
Hello - We are trying to find a way to allow a project manager to view the progress on tickets that are being worked on for projects that they own, without the need to set the PM up as a tech and need...
View ArticleClik here to view.
Need Help Deciphering Report Data (NHDRD)
I am running a report called Ticket Time per Tech (Avg 1st Response Time) What do the numbers really mean? Looking at Tech "Bryan". 0:14 for Scheduled means what? Bryan has many Assigned tickets, yet...
View ArticleAll Dallas/Ft. Worth Users of Solarwinds Web Helpdesk
Hello, My Manager has asked me to find others in the Dallas/Ft. Worth Texas area that uses the Solarwind Web Helpdesk application. He is wondering how you are leveraging the WebHelpdesk application...
View Article