I'm seeing if there is a fix for this or if anybody else has experienced this.
I have a tech that is in a tech group with several other techs. However, when she logs in she can only see tickets assigned to her under group tickets, even though there are over 30 tickets in that group. I am a member of the same tech group (as well as a few others) and can see several tickets assigned to several techs. Is there a setting that is different between our accounts? Is this a bug of some sort? I've dug around as many settings I can think of/find and searched here for an answer but haven't found one yet.
Any insight would be greatly appreciated. Thanks.