Corrupt Excel File when downloading Import template or Exporting Assets.
Whenever I try to down load an Excel document, to either export assets, or down load the import template. The template (.xls) downloads. But when Excel goes to open it, I get a message in Excel...
View ArticleCustom BBCode List - WHD/FAQ/NOTEs
Can anyone who has successfully modified their BB_Config.xml with more robust options please PM me, post examples, or link me to a page where i can get a list of more freq used BBCodes and their...
View ArticleAttachements/CSV files uploaded
Where can I find the attachments/files users upload into the WebHelpdesk other than looking at each ticket?
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleApprover Roles
I need to set up a simple approval process. I have 1200 clients in 70 departments managed by 123 managers. Some of the departments have multiple managerial approvers. All I am attempting to do is...
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Approval Request (Email Template)
HiIs there a way to customise the standard approval request email? The current selection choices, as per the below image are not clear for the end user. I would like to change this to just two choices...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleEmail not configured yet
We have not configured the email portion of WHD yet due to outside issues. Once I add in our email settings, is it going to flood our users with all of the emails it has tried to send since we started...
View ArticleAction Links in WHD emails
Hi I am probably missing something simple. Is there a way to have all the links in the notification emails sent to techs and clients (eg, add note, open, close. etc) link back to the portal, instead...
View ArticleWeb Help Desk and Office 365 mail
Is anyone using Web Help Desk with Office 365 mail? We have found since migrating to this that our Help Desk has issues checking its mail intermittently, nearly every day.
View ArticleIs there a way to send a notification for assets that require a quarterly...
Hello. I am looking for a way to automatically send out an email alert/notification to Technicians when an asset is past due on a maintenance check. I noticed a way to create a process to email...
View ArticleCorrupt Excel File when downloading Import template or Exporting Assets.
Whenever I try to down load an Excel document, to either export assets, or down load the import template. The template (.xls) downloads. But when Excel goes to open it, I get a message in Excel...
View ArticleNewbie Questions
Hello all! We'd like our tech to by default see the tickets assigned to them and the unassigned tickets. Is there a way to customize the tech view to do this. I'll have lots more questions as we go....
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleHow To Customize GUI (Language) WHD
hi, i want to change GUI language with Arabic can any body help me to create CustomLabels_ar.properties file. i read following knowledge base but still not succeed. SolarWinds Knowledge Base :: How To...
View ArticleWhat versions of Microsoft Exchange are supported by WHD v12.5?
My company will be upgrading to exchange 2016, looking to identity apps that might have issues. Does WHD support exchange 2016? Thanks.
View ArticleNewbie Questions
Hello all! We'd like our tech to by default see the tickets assigned to them and the unassigned tickets. Is there a way to customize the tech view to do this. I'll have lots more questions as we go....
View ArticleDocumentation for ticket commands in e-mail subject line?
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around...
View ArticleAuto ticket creation in WHD from phone call
Is the above possible? Or will it be in a future release? I know that WHD tickets can be created from an email, the WHD console, or imported.
View ArticleOnly individual assigned tickets showing up in Group Tickets
I'm seeing if there is a fix for this or if anybody else has experienced this. I have a tech that is in a tech group with several other techs. However, when she logs in she can only see tickets...
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