Auto link clients to assets
I have read how it's possible to associate an asset to a client by searching for the asset, and then making the association from the asset, Don't really want to do that. We have an AD/LDAP connection...
View ArticleSetup Menu Not Loading
I have been working with support for a few months now and have been unable to resolve this issue and wanted to see if anyone else is experiencing it. We built a brand new Server 2016 VM, fresh install...
View ArticleTech Group Levels
Currently in my Web Help Desk environment I would like to change our Tech groups to a leveled structure. When doing so I would greatly enjoy being able to edit the level names more than just a number....
View Articleerror code 515: -- msg: Cannot insert the value NULL into column 'ID', table...
I've updated web help desk version 12.5.1 since 28 July 2017.I got an error from it.error code is below:- "There was a problem saving the ticket: EvaluateExpression failed: : Next exception:SQL...
View ArticleTurn OFF - Web Help Desk Support Contract Reminder
Any ideas how to disable the "Web Help Desk Support Contract Reminder" email that is being sent to techs in version 12.5.0? There is no option under the License tab.
View Articlethe remote system is currently at the logon desktop your credentials do not...
Hi, while trying to connect to a user pc for the 1st time I got this message "The remote system is currently at the logon desktop your credentials do not allow for access at the current desktop state":...
View ArticleCAB Approvers Problem
I have a problem with my CAB approvers updating. As of now when it attaches the approval process from the CAB it's showing an out dated list of users. Is there somewhere that I need to visit and clean...
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12.5.1
So I noticed that WHD popped up as new in Customer Portal today. On the initial page it shows as 12.5.0- However the download link shows 12.5.1. The Release Notes link goes to release notes for 12.5.1...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleCan a Tech have the ability to toggle between a Tech View and a user view
Can a Tech have the ability to toggle between a Tech View and a user view
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
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Tasks: Action Rule Tasks Not 'Completing'
We make use of formstack forms to email Web Help Desk, creating an emailed ticket that triggers a task based on the email's subject lines and contents. These tasks ultimately create and assign 3 more...
View ArticleiOS Client please
We have techs who need to begin testing out iOS 11. Of course, installing iOS 11 on their iPads means they cannot use the WHD Client. We need a WHD Client, and one designed for the iPad as well....
View ArticleAttachements/CSV files uploaded
Where can I find the attachments/files users upload into the WebHelpdesk other than looking at each ticket?
View ArticleApprover Roles
I need to set up a simple approval process. I have 1200 clients in 70 departments managed by 123 managers. Some of the departments have multiple managerial approvers. All I am attempting to do is...
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How can I Hide the field "request detail"
How can I Hide the field "request detail" On the client's main screen without choosing the type of request? I have the idea to show only the field "Type request" and when the users select the type of...
View ArticleCustom BBCode List - WHD/FAQ/NOTEs
Can anyone who has successfully modified their BB_Config.xml with more robust options please PM me, post examples, or link me to a page where i can get a list of more freq used BBCodes and their...
View ArticleChanging "Look and Feel" does not change main display.
Whenever I try editing the look and feel of the application, it won't update the main dashboard display for me? It does, however, update the login and logout page. Here's a small album to prove that:...
View ArticleAuto link clients to assets
I have read how it's possible to associate an asset to a client by searching for the asset, and then making the association from the asset, Don't really want to do that. We have an AD/LDAP connection...
View ArticleKicked out (logged out) of WHD when using Chrome
We have had a number of our clients and techs report that they can log into WHD using Chrome but if they click on anything they get kicked out to the login page. This happens regardless of what they...
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