Remove / Delete asset locations from WHD
Hello, I have a question similar to this post from some time ago:https://thwack.solarwinds.com/message/233114#233114 We also need to delete asset locations as we too had locations mapped to one...
View ArticleUrgent - @domain name change
Good morning. For our institution it was decided to change the email domain name. Preparation work for this started some time ago and tonight the change will be put in place. We did focus only on our...
View ArticleInactivating tech account also inactivates Client account
I have a user that will no longer have a technician role but still needs to submit tickets as a client. I un-linked his client account from his tech account and inactivated his tech account. Today he...
View ArticleHow to use Apple Remote Desktop 3.8 with WHD
My problem is this...how do you utilize ARD with WHD when WHD is running on a windows machine and ARD is running on a mac server? The help file with WHD states: As of version 3.3, Apple Remote Desktop...
View ArticleError after update to 12.5.1
After the update to the latest version, the automatic ticket creation gives us erros. Nothing changed, we just did an update to the latest version. When i confirm the settings on the incoming email i...
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Delete all WHD Messages
You might have seen something like, and wondered how in the world can i delete all those messages, well i finally was informed that is you follow the following process, 1. Go to Create Messages. 2....
View ArticleClosed Ticket Email Options
When a ticket is closed, rather then send the user the Notes or trying to remember which Notes to mark as visible to the client or not, we would like to include a custom field - e.g. Resolution - to...
View ArticleError while cancelling a ticket
Got error when tried to cancel a ticket. Attached error. Any suggestions?
View ArticleAction Links in WHD emails
Hi I am probably missing something simple. Is there a way to have all the links in the notification emails sent to techs and clients (eg, add note, open, close. etc) link back to the portal, instead...
View ArticleIdentify Ticket Source
Is there a way to identify if a ticket was opened via email or client / tech entry?
View ArticleWHD Ticket Attachments over SSL
I recently got WHD going with a SSL cert and all seems to be working fine except when a ticket has an attachment. When I download the attachment it's downloading over HTTP port 8081 instead of back...
View ArticleWHD Inline coding
I am trying to change the color of a little text being that it is not viable with the text and border both being black. I have been using Mozilla fire fox developer tools in order to find the...
View ArticleKicked out (logged out) of WHD when using Chrome
We have had a number of our clients and techs report that they can log into WHD using Chrome but if they click on anything they get kicked out to the login page. This happens regardless of what they...
View ArticleBulk export of tickets
Hi, I'm trying to export all tickets from WHD. I know how to export the current selection of tickets as a TSV. but this is limited to 100 tickets. Is there a way to export from the WHD database its...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleModify Default Notification Email
Is there a way to modify the default tech notification email? I've looked at the templates and can't find one. Thanks!
View ArticleRESOLVED having issues after upgrading to 12.5.1
We have the Resolved status type set so that those tickets automatically close after two days and set to not allow clients replies to Resolved emails to reopen tickets. However, since the upgrade to...
View ArticleiOS App (PLEASE READ)
We use JAMF to manage our iPads/iPhones We discovered a BIG problem this week and it was because of the Web Help Desk app. This is the message I received from JAMF. Please, please, please, when you...
View ArticleAbility to Add E-Mail as Attachments
Greetings: I enjoyed the ability to attach a file and/or picture to a ticket, and was wondering whether there is any way to attach an e-mail (from/to client's communications) to the ticket? Thank You,
View ArticleScheduled task to note and close tickets?
I want to create a scheduled task that will note and close all Change Request tickets older than 3 months. How would I go about setting something like this up? Thanks in advance for any suggestions.
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