WHD - Location field has about 400 IP addresses = ??
Hello all. I have noticed that recently the location field in our WHD has IP addresses listed. I have no idea what flag has been turned on, but I would like to NOT have IP addresses in the locations -...
View ArticleIOS APP not ready for IOS 11
Just got notification that the WHD IOS APP is not ready for IOS 11 and may not work.... (I realize it's in the future... but ... thought I would pass along).
View ArticleSwitch Back to Mobile View
Good Morning All: On mobile devices, is there a way to switch back from Standard Interface view to Mobile View? Thank You in Advance,
View ArticleHow to Perform and Full Back Up and Full Restore?
I see how tickets can be bulk exported, and database scheduled to be backed up nightly, but is there a comprehensive way/instruction to perform a full backup and restore back exactly the same setup?For...
View ArticleAdd Logo to Email notifications from WHD
Hi Guys, Does anyone know how I can get our Company logo to be added to the top of every WHD email notification?I understand that the WHD platform does not support this feature by default, but maybe...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleiOS App (PLEASE READ)
We use JAMF to manage our iPads/iPhones We discovered a BIG problem this week and it was because of the Web Help Desk app. This is the message I received from JAMF. Please, please, please, when you...
View ArticleIncidents = Problem
Dear all, We just experienced a small "hick-up" which created a few incident tickets (well, 68x) which we linked to a problem ticket. That works quite well. But using this more and more I believe there...
View ArticleExporting assets into an Excel spreadsheet - too many columns!
Hello everyone. I have created a search to display all of our Software assets that we have created in the WHD. I updated my column set to display only those custom fields that apply to my assets. In...
View ArticleHow to import assets without defining a client user
I would like to know how I can import assets into Web Help Desk, from an Excel spreadsheet. But, I would like to know how to do this without defining either a client key (username or email). I have...
View ArticleExporting assets into an Excel spreadsheet - too many columns!
Hello everyone. I have created a search to display all of our Software assets that we have created in the WHD. I updated my column set to display only those custom fields that apply to my assets. In...
View ArticleWHD Inline coding
I am trying to change the color of a little text being that it is not viable with the text and border both being black. I have been using Mozilla fire fox developer tools in order to find the...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleHaving a self service terminal running a touch friendly WHD portal
On our helpdesk we often find times where we have numerous clients waiting for help. A lot of our time is spent creating tickets to document the issue and often these will be written down and then...
View ArticleiOS App (PLEASE READ)
We use JAMF to manage our iPads/iPhones We discovered a BIG problem this week and it was because of the Web Help Desk app. This is the message I received from JAMF. Please, please, please, when you...
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Change the options for approving a ticket via email
Hello All I was wondering if there is any way to reduce the number of options available when approving a ticket via email from the 4 it currently is, down to just a yes or a no?As it will cause...
View ArticleREST API POST command not working
I'm following the API guide trying to create a new ticket using curl and the POST method. Any attempt results in error: "HTTP/1.1 405 method not allowed' PUT method works and returns http response as...
View ArticleAction Links in WHD emails
Hi I am probably missing something simple. Is there a way to have all the links in the notification emails sent to techs and clients (eg, add note, open, close. etc) link back to the portal, instead...
View ArticleSetting Tickets to not require a child type
Perhaps I missed something, or maybe it isn't possible. Is there a way to make ticket submissions not require a child type when the user submits a ticket? Going through testing shows that it's a...
View ArticleIs it possible to import tickets/database from another vendor ticketing system?
We are considering Web Help Desk as a replacement for our current ticketing system, which is BMC Track-It. We have used Track-It for close to a decade now, and it has a lot of tickets and information...
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