SMTP Header Inspection
Is there a way to inspect the header of an email in WHD? This is how we would use it: we could create various aliases for the WHD mailbox - helpdesk@bubbas.org, hrsupport@bubbas.org,...
View ArticleClosed by: Tech name?
Hi All I'm trying to put together a report or a query for tech metrics over a time period. Does anyone know how I can extract data on closed tickets by tech? The only place I can see any reference to...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleSMTP Header Inspection
Is there a way to inspect the header of an email in WHD? This is how we would use it: we could create various aliases for the WHD mailbox - helpdesk@bubbas.org, hrsupport@bubbas.org,...
View ArticleKicked out (logged out) of WHD when using Chrome
We have had a number of our clients and techs report that they can log into WHD using Chrome but if they click on anything they get kicked out to the login page. This happens regardless of what they...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
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Rogue Tickets
Got some unusual behavior with some tickets, is anyone else seeing this? If I run a search/query on all our status types, with an ' status Is not' condition for each, I get a bunch of tickets generated...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleSchedule and email reports
I'd like to email a daily report from WHD. Unfortunately it seems I can only send a pdf of the "landing page" that is created when you run the report. The pdf doesn't even have the link embedded....
View ArticleAsset creation
Hi Guys, I am new in Web Help Desk and I need to know how to add, a model number as it is needed when you create a new asset.Also can someone give me a brief breakdown of the relationship between...
View ArticleExcel Templates download corrupted.
Each time I download an "Asset Import" template. When I try to open it in Excel 2016, I get a message that "The file is corrupt and cannot be opened." I've even tried opening the file in Excel...
View ArticleError 421.4.4.2
Greetings: Received this error message every now and then, when the system tried to send alert e-mail "421.4.4.2 Message submission rate for this client has exceeded the configured limit"Is there a way...
View ArticleWeb Help Desk® 12.5.1 Hotfix 1
Hi Twack Community. I'm confused about 12.5.1 Hotfix 1. The release notes state the correction will prevent Techs from signing on via LDAP authentication. I ran the first script in the Hotfix and it...
View ArticleExternal Database
Hi Guys, Can anyone assist here, I want to install WHD on my widows machine but I have been battling to connect to the external databases.Both the SQL and MYSQL database servers. MYSQL throws an unable...
View ArticleREST API POST command not working
I'm following the API guide trying to create a new ticket using curl and the POST method. Any attempt results in error: "HTTP/1.1 405 method not allowed' PUT method works and returns http response as...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleHow to Remove IT Manager from Ticket Auto-Assign Queue
Greetings,I thought I followed the correct settings when configuring my WHD account (apparently not), but I still receive tickets assigned to me (users currently cannot pick and choose when creating...
View ArticleRequest Detail box erased after switching to a different category (with 3...
We had a client yesterday submit a ticket saying that he had spent 20 minutes typing out a request in the "Request Detail" and then realized he needed to switch the category/request type. Well upon...
View Article12.1 MySQL database update issue
We've attempted upgrading to 12.1 from 12.0.1 numerous times and are encountering and error being thrown up once the logging into the interface and attempting the required database update, which always...
View ArticleUpgrade to 12.5.1 - Error while updating data to version 12.4.2
No com.macsdesign.whd.ProblemType found with globalID: <ProblemType: [problemTypeId: '0' ... stopped our upgrade in its tracks. Anyone else have the issue coming from 12.4.1 to 12.5.1? Share your...
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