APNS Push Certificate
This years certificate has now expired, can we have a new one please? Cheers
View ArticleContent in Request Detail box erased after switching to a different category...
We had a client yesterday submit a ticket saying that he had spent 20 minutes typing out a request in the "Request Detail" and then realized he needed to switch the category/request type. Well upon...
View ArticleUpgrade to 12.5.1 - Error while updating data to version 12.4.2
No com.macsdesign.whd.ProblemType found with globalID: <ProblemType: [problemTypeId: '0' ... stopped our upgrade in its tracks. Anyone else have the issue coming from 12.4.1 to 12.5.1? Share your...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleHow to Remove IT Manager from Ticket Auto-Assign Queue
Greetings,I thought I followed the correct settings when configuring my WHD account (apparently not), but I still receive tickets assigned to me (users currently cannot pick and choose when creating...
View ArticleOffice 365
When using Office365 as the Incoming Mail Account, it causes intermittent connection issues whereby the helpdesk shows a timeout message from the server: "A previous attempt to connect to...
View ArticleEmail all techs when a new ticket is submitted via email
Is there a way to configure SWHD to send an email to all the techs when a new ticket is created via email? If not how do I change where and when it send the notifications of a new email ticket?
View ArticleDrop down lists by location in Tickets
I was wondering if there is a way to get better information from our customers in terms of printers. Currently we manage over a 100 different printers at 14 different sites. People often create tickets...
View ArticleAdding custom categories for report rows/columns
Is there a way to add new custom categories for reports on the Web Help Desk? My goal is to present a report that shows SLA categories, and divide tickets in those categories into sub-categories based...
View ArticleBranching CAB Approval process
Is there a way to have a CAB approval process branch depending on decisions? Our intent is to follow a workflow that was decided upon in committee, which has several branching paths (some that loop...
View ArticleRESOLVED having issues after upgrading to 12.5.1
We have the Resolved status type set so that those tickets automatically close after two days and set to not allow clients replies to Resolved emails to reopen tickets. However, since the upgrade to...
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How to create a daily ticket report in WHD
We are moving to production use of WHD next week. One item I am looking for help with is how to create a report that can be scheduled on a daily basis. This report would list tickets open for the...
View ArticleEmail all techs when a new ticket is submitted via email
Is there a way to configure SWHD to send an email to all the techs when a new ticket is created via email? If not how do I change where and when it send the notifications of a new email ticket?
View ArticleDrop down lists by location in Tickets
I was wondering if there is a way to get better information from our customers in terms of printers. Currently we manage over a 100 different printers at 14 different sites. People often create tickets...
View ArticleAdding custom categories for report rows/columns
Is there a way to add new custom categories for reports on the Web Help Desk? My goal is to present a report that shows SLA categories, and divide tickets in those categories into sub-categories based...
View ArticleIs Web Help Desk REST API Supported in WHD 12.4
I am having the hardest time even finding documentation for WHD REST API for 12.4.x.I have also never received much feedback when submitting questions/ help requests from Solar Winds. Is the REST API...
View ArticlePowershell create bulk tickets in Solarwinds Web Helpdesk
Hi, I am trying to create a powershell script that will create multiple tickets in solarwinds based off the security groups in Active Directory. This is for my companies termination process. I am an...
View ArticleAdmin account locked and deactiavted
Just upgraded to webhelpdesk 12. The administrator account has locked and been deactiavted as the password was changed and I was not advised.I put in a tech support request but have been advised the...
View ArticleHow to use Apple Remote Desktop 3.8 with WHD
My problem is this...how do you utilize ARD with WHD when WHD is running on a windows machine and ARD is running on a mac server? The help file with WHD states: As of version 3.3, Apple Remote Desktop...
View ArticleError 1067 starting webhelpdesk service
I have been using version 12.3.0 on a Windows 2008 Std server. All has been well until very recently, the whole application has ceased working and I have been unable to start the WHD service by batch...
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